About the Role We are seeking a proactive and relationship-driven Account Manager to join our team at Subcontractor Hub In this role you will be responsible for ensuring the success satisfaction and retention of our B2B customers From onboarding and support to identifying growth opportunities you will serve as the strategic partner for assigned accounts and work cross-functionally to deliver a seamless and value-driven customer experience Key Responsibilities Client Acquisition Sales Development Identify and qualify potential B2B clients through email outreach cold calls LinkedIn and other prospecting tools Conduct discovery conversations to understand client needs and present tailored solutions Manage inbound and transferred leads efficiently ensuring high conversion rates Maintain accurate up-to-date records in CRM systems to ensure team alignment and pipeline visibility Apply industry knowledge especially in solar and BPO domains to establish trust and relevance Account Management Customer Success Act as the primary point of contact for assigned accounts fostering long-term relationships built on trust and value Ensure timely issue resolution and continuously monitor client satisfaction Align client goals with Subcontractor Hub s product offerings ensuring value realization Client Retention Growth Drive retention through regular engagement strategic guidance and customer advocacy Identify upsell and cross-sell opportunities based on customer needs and business potential Monitor account health and proactively mitigate risks of churn through early interventions Onboarding Support Lead the onboarding process for new clients ensuring a smooth and comprehensive experience Deliver product training and guidance to help clients achieve optimal results Conduct periodic check-ins to assess progress gather feedback and refine strategies Cross-Functional Collaboration Work with the sales team to ensure a seamless handoff from prospect to active client Partner with the product team to channel customer feedback and prioritize feature enhancements Collaborate with marketing to capture success stories and promote customer wins Reporting Insights Track and analyze key account metrics such as NPS churn rate revenue growth and product usage Leverage data to identify trends and provide actionable insights to internal teams Prepare regular reports and contribute to strategic planning discussions Qualifications Minimum 3 years of experience in account management customer success or B2B Sales Exceptional communication and interpersonal skills with a passion for building strong client relationships International client experience is a must Proven track record of improving customer satisfaction and driving account growth Strong organizational and problem-solving skills with a customer-first mindset Proficiency in CRM tools e g HubSpot Salesforce and other client engagement platforms Experience in the solar and construction industry is a plus Why Join Us Subcontractor Hub is redefining how subcontractors and businesses collaborate Join a fast-growing SaaS company where your contribution directly impacts client success and company growth We value innovation collaboration and a customer-obsessed mindset Job Types Full-time Permanent Pay 450 000 00 - 700 000 00 per year Advantages Paid sick time Paid time off Provident Fund Work from home Schedule Monday to Friday Night shift US shift Experience B2B sales 3 years Required Account management 3 years Required Customer support 3 years Required SaaS 2 years Required Language English Required Shift availability Night Shift Required Work Location Remote

📌 Account Managerb Sales (India)
🏢 ExpansionJS
📍 India