About Chubb Chubb is a world leader in insurance With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients The company is defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally Parent company Chubb Limited is listed on the New York Stock Exchange NYSE CB and is a component of the S P 500 index Chubb employs approximately 40 000 people worldwide Additional information can be found at www chubb com About Chubb India At Chubb India we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive innovate and grow With a team of over 2500 talented professionals we encourage a start-up mindset that promotes collaboration diverse perspectives and a solution-driven attitude We are dedicated to building expertise in engineering analytics and automation empowering our teams to excel in a dynamic digital landscape We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry Together we will work to shape the future through innovation and continuous learning Key Responsibilities Oversee all Finance P C technology operational processes and optimise them as needed e g month end Monitor efficiency and assess monitor and upgrade processes and procedures accordingly Assist in building relationships with suppliers and creating cost-efficient contracts Oversee compliance for data security and governance Oversee internal and external audit related activities and support business continuity activities Oversee and manage stakeholder communications Control budget and report on expenditure for BAU operational support Maintain a close working relationship with users third parties vendors and stakeholders by assisting with inquiries related to data and application operations issues and workflows Work closely with Delivery Applications IT Services and IT Platforms leads to understand future demand and pipeline of work and ensure readiness of teams in terms of skills size locations etc Service Operations Process owner for Incident Management and Problem Management and ensure that Root Cause Analysis is documented together with the corrective actions Own and manage any BAU Defects through dedicated capacity based on business priority and impact Manage escalation of business-critical problems to resolution working closely with the internal support teams or external suppliers Act as Major Incident Owner and coordinate all corrective actions across various support teams to ensure the impact to the business is limited Ensure operational governance processes are correctly followed and adhered to e g Change Management Access Management etc Service Management Actively involved in assessing business demand and renegotiate support contracts to ensure relevant agreements are in place to deliver the expected service levels based on set budgets Defining IT services delivery framework and the metrics of SLAs for COG Data teams and services delivered by the suppliers Act as the hierarchical escalation point for any SLA breaches for any of the internal IT teams shared services or external teams suppliers Ensure the services provided are within the agreed SLAs with the business Implement relevant business and IT reports to monitor all aspects of the service use these to identify service improvement initiatives Work with the business stakeholder to update all Business continuity Plans and coordinating all regular Disaster Recovery testing activities Running regular review with the business stakeholders to identify opportunities to improve the current Disaster Recovery plans or implementations Coordinate all infrastructure security vulnerabilities and software upgrades as required and input into platform capacity management Conduct monthly quarterly annual service review meetings with Head of Data Delivery Finance P C to ensure an acceptable level of operational performance Provide regular comprehensive tailored reporting to the stakeholders on the service performance that include Service and Operational Reports Service Transition Work closely with the Delivery teams to coordinate all the Service Design and Transition activities Create the Service Design and Transition plans and documents to outline project expectations scope and schedule Define a transition framework used by the squads to engage with the support team and smoothly transition the services into production Define Service Transition processes following ITIL framework and various templates to reduce the cost of transition activities on the project Define or update existing processes and policies for COG Finance P C Data team Supplier Management Effectively build and maintain relationships with suppliers and key stakeholders Monitor and drive compliance of the suppliers with obligations within the agreement and alignment to Regulatory requirements Monitor the delivery of the suppliers against the appropriate level of commitment in the agreement Manage the relation with Suppliers and work closely with them to ensure continuous improvement of the overall service delivered for business core services Track and report the improvements driven by these initiatives to relevant stakeholders Experience Skills Required Whilst a technical background in either data or software delivery is valuable for this role there are several key capabilities that the successful candidate needs to be able to demonstrate which are more important than a strong technical background Product Management Operations experience Product management experience with fintech experience Leadership Having the ability to communicate a product vision a set of objectives as well as delivering change through teams both internal and third party is a key feature of the role Communication stakeholder management The role requires a strong ability to communicate effectively and influence at different levels of the organisation from the individual developer in the team through to the Director level The successful candidate needs to be able to manage complexity in prioritisation and stakeholder management as well as being very adept at written verbal and listening skills Project management - experience leading multiple squads teams of product managers data analysts and vendors comfortable working in a complex quick-moving environment with a wide range of different tools and technologies Analytical skills Strong analytical skills with ability to research assess and develop observations findings Technical Capabilities 5 years hands-on experience with Service Management ITIL framework and process mapping ITIL certified Familiarity with cloud technologies e g AWS Azure Google Databricks Snowflake Experience with AI including machine learning In-depth understanding of Finance tools and technologies strong knowledge of Agile principles and processes experience working in Value Streams and or product development Any experience of Oracle would be highly desirable as would a BS MS in software engineering computer science mathematics Why Chubb Join Chubb to be part of a leading global insurance company Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results Industry leader Chubb is a world leader in the insurance industry powered by underwriting and engineering excellence A Great Place to work Chubb India has been recognized as a Great Place to Work for the years 2023-2024 2024-2025 and 2025-2026 Laser focus on excellence At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being We constantly seek new and innovative ways to excel at work and deliver outstanding results Start-Up Culture Embracing the spirit of a start-up our focus on speed and agility enables us to respond swiftly to market requirements while a culture of ownership empowers employees to drive results that matter Growth and success As we continue to grow we are steadfast in our commitment to provide our employees with the best work experience enabling them to advance their careers in a conducive environment Employee Benefits Our company offers a comprehensive benefits package designed to support our employees health well-being and professional growth Employees enjoy flexible work options generous paid time off and robust health coverage including treatment for dental and vision related requirements We invest in the future of our employees through continuous learning opportunities and career advancement programs while fostering a supportive and inclusive work environment Our benefits include Savings and Investment plans We provide specialized benefits like Corporate NPS National Pension Scheme Employee Stock Purchase Plan ESPP Long-Term Incentive Plan LTIP Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities With a focus on continuous learning we offer customized programs that support upskilling like Education Reimbursement Programs Certification programs and access to global learning programs Health and Welfare Benefits We care about our employees well-being in and out of work and have benefits like Employee Assistance Program EAP Yearly Free Health campaigns and comprehensive Insurance perks Application Process Our recruitment process is designed to be transparent and inclusive Step 1 Submit your application via the Chubb Careers Portal Step 2 Engage with our recruitment team for an initial discussion Step 3 Participate in HackerRank assessments technical functional interviews and assessments if applicable Step 4 Final interaction with Chubb leadership Join Us With you Chubb is better Whether you are solving challenges on a global stage or creating cutting-edge solutions for local markets your contributions will help shape the future If you value integrity innovation and inclusion and are ready to make a difference we invite you to be part of Chubb India s journey Apply Now Chubb External Careers

📌 Technical Lead (Telangana)
🏢 Combined Insurance
📍 Telangana