Location Gandhinagar Gujarat On-site Experience Required 2-4 years US Client Handling Experience Required Working Hours Flexible to match US time zones Industry E-commerce IT Services Digital Solutions About Strideck Technologies Strideck Technologies is an cutting-edge e-commerce and digital solutions provider helping global businesses enhance their online presence with services such as e-commerce store development AI integrations 3D product visualization and customer engagement tools Role Overview We are seeking a proactive Sales and Customer Support Executive who is comfortable handling inbound and outbound communication with US-based clients conducting product demos onboarding new clients and offering world-class customer support Key Responsibilities Handle inbound queries via calls emails and chat with a friendly professional attitude Conduct outbound follow-up calls to potential and existing clients Present company services and product demos effectively through virtual presentations Manage and assist in the onboarding process for new customers and partners Resolve customer issues quickly and efficiently while ensuring a positive experience Maintain records of client interactions feedback and status updates in the CRM Collaborate with sales and technical teams to ensure smooth service delivery Identify upsell or cross-sell opportunities during customer interactions Required Skills Qualifications 2-4 years of experience in Sales or Customer Support roles preferably handling US clients Fluent in English with a neutral or US accent strong communication skills verbal written Experience in inbound and outbound calling lead nurturing and customer engagement Excellent presentation and client onboarding skills via Zoom Meet or similar platforms Familiarity with CRM tools like Zoho HubSpot or Salesforce Strong interpersonal skills empathy and a customer-first mindset Ability to work independently and handle multiple tasks efficiently Preferred Nice to Have Prior experience in e-commerce SaaS or IT service sales Understanding of Shopify WooCommerce or digital marketing terms Ability to work US shift timing and adapt communication accordingly Job Types Full-time Permanent Fresher Pay 10 138 50 - 27 886 02 per month Benefits Cell phone reimbursement Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay Shift allowance Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support Executive (Gandhinagar)
🏢 Silicon Signals
📍 Gandhinagar