WHY JOIN DSS GROUP DSS believes in creating synergy between people and technology We pride upon a stimulating work environment that brings out the best in you 200 Employees 450 Products 13 Cities Values Customer Engagement Intense engagement is the sole reason behind mutually profitable partnerships with our valued customers over decades Integrity Ethical practices form the very foundation of our corporate being Respect for People Our diverse employee population is one that recognizes individual excellence while encouraging teamwork Innovation We are inspired by innovative and impactful technology solutions Salesforce Administrator Project Manager Current Delhi Apply Now - https forms gle fLyKacCWaj4e2MeZ8 Position Title Salesforce Administrator Base Location Delhi- HO Reporting To Vice President - Operations About the Role This is a full-time on-site position for a Salesforce Administrator in New Delhi We are looking for a dynamic person to join our corporate operations team Minimum 2 years of working with Salesforce We are seeking a skilled Salesforce Administrator to manage our new Salesforce system and provide ongoing support to our sales team The ideal candidate will have a strong understanding of Salesforce functionalities a knack for problem-solving and the ability to train users effectively This role will focus on optimising our Salesforce environment supporting user inquiries generating insightful reports and dashboards and regularly exploring ways to improve the current Salesforce Administration System Management Oversee the day-to-day administration of the Salesforce platform for a team of 100 users and manage ongoing support requests and queries of users Manage user accounts profiles and permissions to ensure data security and user access Maintain customize and configure Salesforce scopes such as users roles profiles accounts contacts Record types sharing rules data fields workflow validation rules custom objects pick lists and page layout customization to support vital business requirements as well as process builder user permission security protocol and assignment rules for complex business process improvement User Support Serve as the primary point of contact for sales team inquiries regarding Salesforce Troubleshoot and resolve user issues promptly and effectively Support marketing team with regular Lead uploads through Data uploader Troubleshooting Debugging Identify blocks issues and hindrances in the system and resolve the same for smooth functioning of the system Report any technical issues to the backend Salesforce implementation team Conduct regular quality checks identify issues and gaps in the existing data Ensured data integrity through the appropriate use of de-duping loading and exporting tools for bulk data using Data Loader Reports Dashboards Generate Reports for Senior Management as per the business requirements Design generate develop and update dashboard reports reports folders to track pipeline stages for management visibility to assist managers to better utilize Salesforce to provide real-time insights into sales performance enabling data-driven decision-making Configure various reports for different user profiles based on organization need Develop processes to continuously monitor data quality and integrity Monitor and analyze sales metrics ensuring that the team has access to relevant dat Create and highlight the data in reports which is not correctly updated on the Salesforce platform User Training Performing UAT testing activities and updating its status thereby providing feedback Develop Conduct end-user training for nw existing users on Salesforce best practices and functionalities Provide ongoing support to ensure the efficient use of Salesforce Prepare documentation and training user manuals guides to facilitate ongoing learning Process Improvement Collaborate with sales leadership to identify areas for process improvement and implement Salesforce solutions to enhance productivity Stay up to date with Salesforce updates and best practices to recommend new features or tools Act as the Salesforce point of contact for the sales service team as well as for the Salesforce implementation vendor Desired Experience 2 years experience with Salesforce Strong experience with Salesforce Administration knowledge of Salesforce including reports dashboards and automation tools Qualification Degree in Computer Science Information Systems or related field Salesforce Certified Administrator Salesforce Administrator Certification preferred or other Salesforce certifications are highly desirable Additional Skills Required Good knowledge of various business processes like lead management opportunities quotations and sales order management Excellent analytical and problem-solving skills along with attention to detail Strong communication and interpersonal skills with the ability to train and support users effectively Familiarity with sales processes and metrics is a plus

📌 Salesforce Administrator & Project Manager (New Delhi)
🏢 dss imagetech
📍 New Delhi