Technical Support Advisory Bangalore Karnataka India Date postedJul 23 2025 Job number1850687 Work siteUp to 50 work from home Travel0-25 Role typeIndividual Contributor ProfessionTechnical Support DisciplineTechnical Support Advisory Employment typeFull-Time Overview With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment Supports delivery partners and or teams enhances support readiness and ensures timely resolution by developing others Performs thorough case reviews and customer wellness checks ensures progression of cases to help solve increasingly complex technical issues Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues Contributes to Partner Technical Advisor PTA advocate agent and engineer communities through knowledge sharing Collaborates with internal teams and sometimes external teams for product and process feedback This role is adaptable in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Qualifications Required Qualifications 4 years in system development network operations software support IT consulting or technical troubleshooting experience o OR Bachelor s degree in Information Technology IT Computer Science Business Administration Electrical Engineering or Business Leadership AND 3 years in system development network operations software support IT consulting or technical troubleshooting experience 3 years of prior product customer support and or technical support experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Preferred Qualifications Azure Fundamentals Cloud Concepts Azure Networking - E g Creating subnets Azure Compute - E g creating provisioning Azure Virtual Machines Azure Resource Management Subscriptions Licenses Role Based Access Control User Administrator Roles Azure Active Directory Fundamentals eg User Group Domain Management Azure Active Directory Collaboration Solutions B2B B2C Managed Identity Password Hash Sync Pass Through Authentication vs Federated Identity Hybrid Identity Solutions Windows Active Directory Services including ADDS Auth Protocols FSMO Roles Replications Group Policies User Profiles etc Windows Networking TCP IP Fundamentals DNS Zones DHCP etc Office 365 Management AAD Connect DirSync MIM FIM Active Directory Federation Services or any other 3rd party federation Privileged Identity Management Provisioning to SaaS Applications PowerShell scripting and commands Tools Network trace - netmon wireshark Fiddler Experience on Additional Technologies good to have Microsoft Windows Servers and Client Operating Systems Exchange Server SQL Graph API Modern Auth Protocols SAML oAUTH etc Seamless Single Sign On ADAL MSAL libraries Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Responsibilities 1 Case Management Delivery Excellence Conducts in-depth case reviews and wellness checks to ensure case progression and resolution Acts as an escalation point and unblocks service delivery challenges Provides process and technical feedback to improve case handling Leads case triage meetings to share knowledge and optimize support 2 Managing Collaboration ActivitiesFacilitates cross-team collaboration to resolve complex technical issues Manages the swarming process to bring the right resources together quickly Coaches engineers on internal collaboration and community-building Works with stakeholders to drive top priority issue resolution 3 Process ImprovementGathers and shares feedback to enhance support processes and tools Partners with managers and SDMs to plan and implement continuous improvements Identifies process flaws early and advocates for necessary changes Updates knowledge bases and evangelizes process best practices 4 Readiness DevelopmentAssesses skill gaps and designs training plans for delivery partners and internal teams Supports readiness initiatives including mentoring documentation and knowledge sharing Collaborates with multiple stakeholders to implement readiness programs 5 Supportability ActivitiesShares knowledge in internal communities and responds to engineering queries Engages in reactive proactive collaboration via swarming and issue management Helps build communities across support roles to drive operational excellence Drives quality and efficiency improvements in partnership with delivery leaders Benefits perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Technical Support Advisory (Karnataka)
🏢 Microsoft
📍 Karnataka