Dear Professionals ,

TCS is Hiring For ServiceNow Developer.

Total Experience 5+ years

Rel Exp-5 +Years

Skills -ServiceNow, ITSM, CMDB

Location - Kolkata

Date -3rd -Jul-2026

Interview -Virtual

Must Have :

- Strong handson expertise in ServiceNow CMDB configuration and operations
- Deep understanding of ITIL Configuration Management process
- Experience with CSDM, CI class modeling, attributes, and relationships
- Handson knowledge of ServiceNow Discovery, Service Mapping, and IRE
- Experience integrating CMDB with monitoring, asset, cloud, EUC, and infra tools
- Strong experience in CMDB data governance, reconciliation, and normalization
- Ability to support incident, problem, and change processes using CMDB data
- Experience handling enterprise audits, compliance, and CMDB maturity assessments
- Robust documentation, stakeholder management, and SMElevel ownership
- Act as L3 SME and owner for ServiceNow CMDB and Configuration Management process
- Define and enforce CMDB governance, standards, naming conventions, and lifecycle rules
- Design and maintain CI class structure,



relationships, and CSDM alignment
- Own ServiceNow CMDB integrations using Discovery, APIs, MID Server, and IntegrationHub
- Define and manage Identification & Reconciliation Engine (IRE) rules
- Ensure single source of truth and resolve multisource CI conflicts
- Enable impact analysis for Incident, Problem, Change, and Major Incident Management
- Monitor and improve CMDB health KPIs (accuracy, completeness, compliance)
- Perform CMDB audits, data cleanup, and continuous improvement initiatives
- Support Service Mapping and business service visibility
- Collaborate with ITSM, ITOM, Cloud, Security, and Infrastructure teams
- Create and maintain CMDB SOPs, runbooks, and training material
- Mentor L1/L2 CMDB analysts and platform teams

Thanks & Regards

RITESH RAVI

Talent Acquisition Group

Tata Consultancy Services

Mail to: [email protected]

Company website : https://www.tcs.com

📌 Servicenow Developer (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal