Your Role

- 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling customer issues, case management, and escalation management.
- Strong verbal and written communication skills in English.
- Good comprehension and analytical skills.
- Ability to work with accuracy and attention to detail.
- Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
- Willingness to work in a 24x7 environment.
- Open to work from office.

In this role you will play a key role in:

- Excellent verbal and written communication in English.
- Solid customer handling and escalation management skills.




- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification

- Graduate in any discipline.

Work Location Shift

- Work from Office and Work from Home
- Noida Kolkata
- Flexible to work in a 24x7 rotational shift environment

Experience Range:

A3: 1-2 Years

WHAT YOU''LL LOVE ABOUT WORKING HERE

📌 Associate Business Advisor (West Bengal)
🏢 Capgemini
📍 West Bengal