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Link: https://forms.office.com/r/QqvSeYtmvp

Job Title: Associate (Order Management)
Work Location: Kolkata (Salt Lake)
Education Qualification: Any Graduate
Experience: 0 - 2 Years

Interview rounds:
1. Managerial connect will be planned from Wipro Office
2. HR Discussion (Virtual)

Roles & Responsibilities:

- Customer relationship administration
- Meeting Customer's expectations / targets / metrics / Key Performance Indicators
- Usage of the Customer's tools / Follow up of the Customer's processes & procedures
- Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation




- Manages Customer relationship through providing daily operational support
- Keeps Customer informed of progress at all stages
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Action Sales Orders by following step by step processes documented in provided SOP's
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery Confirmations.

Qualifications:

- Any Graduate

Mandatory Skills:

- Computer (internet, MS Office package)
- Positive command of English (both written & spoken)
- Enterprise Resource Planning system (basic knowledge)
- Contract management systems & tools
- Customer relations management / contract management / supply chain / logistics
- Rigorous and accurate working style

📌 Wipro is Hiring For Associate Order Management Role | Kolkata (West Bengal)
🏢 Wipro
📍 West Bengal