Remote Customer Support Executive Non-Voice

We are hiring full-time remote Customer Support Executives to provide English text-based customer service for international e-commerce and service businesses.

The work may involve live chat, email, support tickets, e-commerce platforms and social media inboxes. Freshers and experienced candidates from any industry may apply. Previous BPO or call-cententre experience is welcome but not required.

This is primarily a non-voice position. Exact duties and communication channels may vary depending on the assigned client.

Important: Working Hours and Salary

Standard Schedule

- 19,000 per month
- 8 working hours per day
- 5 working days per week
- 40 working hours per week

Extended Schedule

- 25,000 per month
- 9 working hours per day
- 6 working days per week
- 54 working hours per week
- One weekly day off

Some clients may require working hours that do not exactly match these two standard schedules. In such cases, working hours and salary may be adjusted proportionally.

Depending on the client, the position may also involve:

- Night shifts in India
- Working hours aligned with US or other international time zones
- Different daily working hours
- Different weekly schedules or weekly off days

The exact shift, working hours, weekly schedule and salary will be communicated and agreed upon before the employee is assigned to a client.

Main Responsibilities

- Communicate with customers clearly and professionally in English.
- Handle customer enquiries through chat, email, tickets, e-commerce platforms or social media.
- Assist with orders, delivery problems, returns, refunds and general service questions.
- Understand the customers issue before giving a response.
- Follow client procedures, response guidelines and escalation rules.
- Escalate cases when additional information or authorization is required.
- Record customer interactions and work updates accurately.
- Complete assigned tasks within the required time.
- Protect customer information and maintain confidentiality.
- Attend remote training or online meetings when required.

Mandatory Requirements

- Minimum education: Class 12 / 10+2 completed.
- Graduation is not required.
- Good written English,



approximately CEFR B2C1 level.
- Ability to understand customer questions and write clear, professional replies.
- Basic computer, browser and online-platform skills.
- Own laptop or desktop computer suitable for full-time work.
- Stable primary broadband or fibre internet connection.
- Backup internet connection, such as a mobile hotspot.
- Reliable backup power through a UPS, inverter or sufficient laptop battery.
- Responsible, punctual and able to follow written procedures.
- Willing to learn new tools, software and customer-support workflows.
- Comfortable working independently in a remote environment.
- Comfortable with the assigned shift, including night shifts when required.

Important: Power and Internet Availability

Employees must keep both their computer and internet connection operational throughout the scheduled shift, including during local power cuts.

A laptop alone is not sufficient if the Wi-Fi router stops working during a power cut. Candidates must have a practical backup arrangement, such as:

- Laptop battery plus UPS or inverter for the router
- Laptop battery plus reliable mobile hotspot
- UPS or inverter capable of powering both the computer and router

Repeated power-related absences, internet disconnections or inability to remain online during working hours may affect continued employment.

Customized Support Software

We provide highly customized software designed to help customer-support employees follow workflows, find relevant guidance and respond more efficiently than conventional manual processes.

Employees remain responsible for understanding each customer case and checking the accuracy of their work.

Employees may occasionally be asked to:

- Report software or workflow problems
- Suggest improvements
- Provide feedback about usability and efficiency





No programming or software-development experience is required.

Training and Career Growth

Remote onboarding, training, work procedures and guidance will be provided.

Employees who consistently demonstrate strong attendance, accurate customer handling, valuable English communication, productivity and responsibility may be promoted to positions such as:

- Senior Customer Support Executive
- Quality or workflow support
- Training support
- Team coordination

Higher-responsibility positions may include increased salary. Promotion and salary increases depend on actual performance, responsibilities and business requirements.

Job Summary

- Work mode: Fully remote / work from home
- Employment type: Full time, permanent
- Experience: Freshers and experienced candidates may apply
- Previous BPO experience: Not mandatory
- Location: Candidates from anywhere in India may apply
- Computer, stable internet, backup internet and power backup: Mandatory

Important: AI must not be used to replace your work; only company-provided AI tools may be used to assist you, while external AI tools, AI agents, or automated systems that directly perform the work are prohibited, and you may not undertake any other job during your scheduled full-time working hours.

Work Differently: Join a Team That Actually Cares About Your Workflow

Were an international company partnering with foreign companiesbut we are far from your traditional corporate setup. We know that in customer support, real 'employee well-being' isn't just a buzzword; it's about having the right tools.

That's why our core focus is reducing your daily stress through smart technology. You'll be using our unique, custom-built software designed specifically to eliminate tedious tasks and make replying to customers a breeze. We have a flat, hands-on cultureeven our founder personally works on deep updates to this software just to ensure your daily workflow stays smooth and frustration-free.

Our current team loves the tailored design because it takes the 'robotic' work out of the job. Join us, and experience a workplace where leadership actively works to make your day easier.

📌 Customer Support Executive (West Bengal)
🏢 Yukta
📍 West Bengal