We re looking for a proactive and customer-focused Service Coordinator to manage client communication, payment follow-ups, service coordination, and Annual Maintenance Contract (AMC) activities. The ideal candidate should possess good communication skills, follow-up capabilities, and basic commercial understanding.
Key Responsibilities
- Send customer ledgers and account statements to clients on a regular basis.
- Follow up with customers for outstanding and pending payments.
- Coordinate with the Accounts team regarding payment status and customer reconciliations.
- Monitor ongoing service activities and ensure timely completion of service requests.
- Maintain records of services provided and update clients regarding service schedules.
- Stay updated on newly introduced services and communicate relevant information to customers.
- Regularly interact with clients to assess service quality and ensure customer satisfaction.
- Address customer queries and coordinate with internal teams for prompt resolution.
- Prepare AMC (Annual Maintenance Contract)
proposals and quotations.
- Conduct regular follow-ups with customers for AMC renewals and new AMC opportunities.
- Maintain customer databases, service records, and follow-up trackers.
- Generate periodic reports on service activities, payment collections, and AMC status.
Desired Candidate Profile
- Commerce Graduate (B.Com preferred).
- Minimum 1 year of experience in Service Coordination, Customer Support, Back Office Operations, or Accounts Follow-up.
- Positive communication and interpersonal skills.
- Strong follow-up and coordination abilities.
- Proficiency in MS Excel, MS Word, and email communication.
- Ability to manage multiple tasks and maintain accurate records.
- Customer-centric approach with attention to detail.
Key Skills
- Service Coordination
- Client Relationship Management
- Payment Follow-up
- Ledger Management
- AMC Coordination
- Customer Service
- MS Excel
- MIS Reporting
- Documentation
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Service Coordinator (West Bengal)
🏢 Estalvis Advisors
📍 West Bengal
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