Job Title: IT Support & Physical Security Administrator

Company: Sunknowledge Services Inc.

Location: Salt Lake, Sector V, Kolkata

Salary Package: 40,000 55,000 per month (Based on experience & skillset)

Employment Type: Full-time, Permanent

About Sunknowledge

Sunknowledge is an award-winning, leading healthcare Revenue Cycle Management (RCM) and business process outsourcing provider. Serving clients across the United States for nearly two decades, our state-of-the-art delivery centers provide high-quality infrastructure, cutting-edge data solutions, and exceptional support systems.

Role Summary

We are looking for a highly capable, dual-focused IT Support & Physical Security Administrator to manage our infrastructure at our Sector V facility. In this role, you will act as the crucial link between digital end-user IT service support and physical facility safety infrastructure. You will oversee desktop helpdesk management, hardware lifecycle, biometric access tracking, and CCTV systems.

Key Responsibilities

1. IT Desktop & End-User Support (L1/L2)

- Act as the frontline contact for resolving day-to-day hardware, software, and network connectivity issues for on-site and remote teams.
- Log, monitor, and close helpdesk service requests via incident tracking systems, ensuring adherence to strict internal SLAs.
- Handle complete IT Asset Management, including tracking procurement, assigning assets, and executing systematic retirement/deprovisioning workflows.

2. Physical Security & Facility Administration

- Own the administration, operational testing, and data integrity of building Access Control Systems (biometrics, keycards, gate passes).
- Manage the complete end-to-end IT onboarding and physical provisioning for new hires, as well as strict, timely offboarding/revocation procedures.
- Oversee corporate CCTV camera infrastructure, ensuring uninterrupted network loops,



high-quality video footage capture, and structured backup storage management.
- Coordinate directly with third-party vendors and facility technicians for regular security system maintenance, calibrations, and troubleshooting.

3. Client & Internal Stakeholder Communication

- Provide regular incident updates to internal business heads and coordinate technical requirements smoothly.
- Assist in maintaining compliance reporting standards regarding information security and facility access protocols.
- Desired Skills & Qualifications

- Experience: 26 years of proven experience handling desktop helpdesk environments and/or physical surveillance technology setups.
- Core Technical Competencies: Desktop & Helpdesk Support, Access Control Systems (Biometrics/HID cards), CCTV Administration, and IT Asset Management tools.
- Soft Skills: Superior customer service orientation, professional communication skills for coordinating with corporate clients, and sharp vendor-coordination abilities.
- Education: Graduate/Diploma in Computer Science, Information Technology, Electronics, or equivalent technical certifications.

What We Offer

- Competitive fixed monthly payout ranging from 40k to 55k.
- Opportunity to work in a highly secure, enterprise-level professional tech environment.
- Transparent internal growth trajectory and long-term career progression within executive operations.

How to Apply / Contact Details

Interested candidates who meet the above criteria can reach out directly to our HR team for a screening discussion.

- Contact Person: Sanjeev Singh (HR)
- Call / WhatsApp: +91 (phone hidden)
- How to Reach Us: Please share your updated CV via WhatsApp or call during business hours (10:00 AM – 7:30 PM) to schedule your interview.

Note to Candidates: Mention "Application for IT Support & Physical Security Administrator - Sector V" when sending your resume on WhatsApp.

📌 IT Support & Physical Security Administrator (West Bengal)
🏢 Sunknowledge
📍 West Bengal