We are looking for a agile and experienced Operations Manager from the Integrated Facility Management (IFM) industry to lead and manage multi-site facility operations while ensuring exceptional service delivery and client satisfaction.
Key Responsibilities
- Manage end-to-end IFM operations across assigned client sites.
- Lead soft services (Housekeeping, Security, Pantry) and hard services (MEP, HVAC, Electrical, Plumbing, Fire & Safety).
- Ensure SLA/KPI compliance and maintain high-quality service standards.
- Handle client relationships, resolve escalations, and conduct regular review meetings.
- Manage vendor performance, contracts, and service delivery.
- Optimize manpower planning and resource allocation.
- Ensure statutory, safety, EHS, and labor law compliance.
- Monitor preventive maintenance schedules and asset management.
- Prepare MIS reports, operational dashboards, and performance reviews.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Requirements
- Bachelor's Degree in any discipline (Engineering not mandatory).
- 510 years of experience in the IFM/Facility Management industry.
- Experience in managing multi-site facility operations.
- Strong knowledge of technical and soft services operations.
- Experience in vendor management, client handling, and team leadership.
- Knowledge of SLA/KPI management and statutory compliance.
- Proficiency in MS Office and MIS reporting.
- Excellent communication, problem-solving, and stakeholder management skills.
What We Offer
- Leadership role with growth opportunities.
- Dynamic and professional work setting.