- providing customer support, resolving customer complaints and issues, and identifying opportunities for cross-selling and upselling bank products and services.
- Responsible for opening, amending, reviewing and exiting clients according to established policies and procedures also review clients transactions to detect and report either proposed or completed unusual transactions. Assisting Customer in opening an account through the Video KYC process. Verification of all the documents submitted by the customer while opening the account.
- Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customer’s product basics and mandatory features,
advising clients on straightforward and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
- Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
- Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.
- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.