Immediate hiring for Process Excellence Manager

Location - Mumbai

Role Overview -

A Process Excellence Manager is responsible for improving business processes to enhance efficiency, compliance, and

customer experience. They design and standardize workflows, implement automation, monitor performance metrics, and

ensure alignment across teams like Sales, Credit, Operations, and Risk. Their goal is to reduce turnaround time, minimize

errors, and support business growth through continuous improvement.

Responsibilities -

1.Strategy and Planning -

- Define and implement process improvement strategies for retail asset products.
- Drive automation, digitization, and Straight-Through Processing (STP) initiatives in alignment with business goals
- Monitor key performance indicators (TAT, productivity, FTR etc) and recommend strategic interventions.

2.Policies, Processes & Procedures -

- Design, document, and update SOPs, process flows.
- Ensure compliance with internal policies, RBI guidelines, and audit requirements.
- Identify process gaps and lead re-engineering and standardization across channels.
- Ensure timely closure of audit related observations.

3.Job specific bucket/s -





- Own end-to-end processes for retail asset products
- Identify process gaps and drive process re-engineering and standardization across channels.
- Create and envision end-to-end customer journeys for retail asset products, ensuring seamless process flow and full compliance with regulatory and internal policies

4.People Management -

- Align and collaborate with Business, Credit, Operations, Risk, Legal, BDTS teams etc for seamless execution.
- Foster a culture of accountability and ethical conduct within the business unit.

Education Essential: Graduate /Preferred: Post Graduate

Experience Essential: 10-15 years of Retail Assets Experience within Banks - Consumer Loans (EL, LAS), Auto Loan suite, Dealer Finance Preferred: 10-15 years of banking experience in product / credit / Process Re-Engineering / Transformation

Competencies -

CORE COMPETENCIES LEADERSHIP/ BEHAVIORAL COMPETENCIES

• Customer and Quality Focus

• Skilled Entrepreneurship

• Drive for Results

• Influence and Impact

• Integrity

• Lead and Develop people

• Enables Change

• Build transparent and inclusive teams

📌 Process Excellence Manager (Maharashtra)
🏢 Yes Bank
📍 Maharashtra