Team Leader (Maharashtra)

Team Leader (Maharashtra)

30 Jul
|
Quess
|
Maharashtra

30 Jul

Quess

Maharashtra

Roles and Responsibilities

- Manage a team of customer service representatives to achieve sales targets, quality standards, and customer satisfaction goals.

- Oversee daily operations, including scheduling, training, coaching, and performance evaluation.

- Analyze data to identify trends and areas for improvement in shrinkage, attrition, AHT, CSAT, NPS scores.

- Develop strategies to reduce shrinkage rates through effective employee engagement initiatives.

- Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.

- Candidate should have 2 years of experience as Team Leader in inbound or outbound process.

- Interest candidate can call or whatsapp on (phone hidden)

📌 Team Leader (Maharashtra)
🏢 Quess
📍 Maharashtra

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