Role Overview

We are looking for an experienced International Service Team Leader to lead a high-performing customer service team, drive operational excellence, and deliver an exceptional customer experience across voice, chat, and email channels.

Key Responsibilities-

- Lead, coach, and motivate a team of Customer Service Executives.
- Drive team performance on CSAT, Quality, SLA, AHT, Productivity, and Adherence.
- Manage customer escalations and ensure timely resolution.
- Conduct regular coaching, feedback sessions, and performance reviews.
- Monitor attendance, roster planning, and workforce utilization.
- Collaborate with Quality, Training, WFM, and Operations teams.
- Prepare and analyze daily, weekly, and monthly performance reports.

Requirements-

- 4 to 6 years of experience in Customer Service with 2+ years as a Team Leader in an International process.
- Excellent communication and people management skills.
- Robust analytical and problem-solving abilities.
- Proficiency in MS Excel and reporting.
- Willingness to work in rotational shifts.

Interested candidates can send their updated CV to [email protected] or reach out at +91 98925 39185 for more details.

📌 Team Leader Service - International (Maharashtra)
🏢 People Group
📍 Maharashtra