Lead end-to-end warehouse operations for a multi-client 3PL Operations, ensuring service

excellence, inventory integrity, cost optimization, statutory compliance and customer

satisfaction across B2B and D2C operations.

Key Result Areas (KRAs)

- Manage inbound, storage, replenishment, picking, packing, dispatch, returns and value-

added services.

- Achieve customer SLAs for OTIF, order accuracy and turnaround time.
- Drive inventory accuracy through cycle counts, audits and reconciliation.
- Lead 100-300 associates through supervisors and shift in-charges.
- Control warehouse costs, productivity and space utilization.
- Ensure 5S, GMP, EHS, fire and statutory compliance.
- Manage customer reviews, escalations and continuous improvement projects.

KPIs

- Inventory Accuracy 99.9%
- Order Picking Accuracy 99.8%
- On-time Dispatch 99%
- Productivity (Units/Man-hour) as budgeted
- Damage & Shrinkage within target
- Zero critical audit observations
- Customer SLA adherence

Decision Making Authority

- Manpower deployment and shift planning




- Operational prioritization
- Corrective actions for inventory and process deviations
- Vendor and transporter coordination within approved limits

Functional Competencies

- WMS/ERP proficiency
- Inventory control
- Warehouse layout & capacity planning
- Lean, Kaizen, RCA & CAPA
- MIS & Excel
- Customer and stakeholder management

Behavioral Competencies

- Leadership
- Ownership
- Decision making
- Communication
- Analytical thinking
- Execution excellence

First 90 Days Success Metrics

- Stabilize SLA performance
- Improve inventory accuracy
- Implement daily KPI dashboard
- Reduce process deviations
- Establish governance with customer and internal teams

Preferred Profile

- 5+ years in FMCG/3PL warehousing
- Experience handling high-volume B2B & D2C operations
- Exposure to audits, reconciliation, courier and COD processes
- Individual working in FMCG, Beauty Products

📌 Head Warehouse Operations (Mumbai)
🏢 Brring Distribution Solutions
📍 Mumbai