30 Jul
|
Skechers
|
Maharashtra
30 Jul
Skechers
Maharashtra
- Handle inbound and outbound customer calls in a skilled and courteous manner.
- Address customer queries related to products, services, orders, payments, and other concerns.
- Resolve customer complaints efficiently or escalate complex issues to the relevant team.
- Maintain accurate records of customer interactions in the CRM/system.
- Follow up with customers to ensure timely resolution of their concerns.
- Meet daily productivity and quality targets, including call handling and customer satisfaction.
- Coordinate with internal teams to resolve customer issues promptly.
- Maintain confidentiality of customer information and comply with company policies.
- Identify opportunities to improve customer satisfaction and provide feedback to management.
📌 Customer Service Executive (Maharashtra)
🏢 Skechers
📍 Maharashtra