We re looking for an energetic and detail-oriented Associate to join our Client Retention team. This role demands excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. You ll play a key role in building long-lasting client relationships and supporting senior team members to ensure a seamless client experience.
Job Title: Associate
Department: Client Retention
Work Location: Kharghar, Navi Mumbai
Experience: 0-1 year
Job Type: Full-Time
Key Responsibilities
Communicate effectively with clients to address inquiries and concerns.
Maintain regular follow-ups and provide timely updates.
Support senior team members in managing key accounts and ongoing projects.
Coordinate with internal departments to ensure smooth service delivery.
Maintain updated client records, trackers, and reports.
Assist in identifying areas to enhance client satisfaction and loyalty.
Skills Required
Strong verbal and written communication skills.
Basic proficiency in MS Office (Excel, Word, Outlook).
Ability to manage time effectively and handle multiple priorities.
Understanding of standard client service practices.
Attributes
Positive attitude with a willingness to learn.
Confidence and comfort in handling phone conversations.
Commitment to delivering excellent client service.
Qualifications
Bachelor s degree in any discipline.
Internship experience or exposure to client servicing, customer support, or any client-facing role is an added advantage.
Remuneration
Competitive and based on experience.
Why Join Us
Opportunity to build meaningful client relationships in a high-growth environment.
Collaborative, young, and energetic work culture.
Ownership-driven role with ample learning and advancement opportunities.
Company Culture
We uphold a solid ethical foundation built on professionalism, transparency, and mutual respect. Our culture encourages collaboration, trust, and continuous growth ensuring every individual feels valued and empowered to contribute to our collective success.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.