- Follow up on overdue payments to ensure timely recovery.
- Contact customers via phone, email, or other approved channels to negotiate repayment of outstanding dues.
- Maintain detailed records of all customer interactions and collection activities in the system.
- Ensure compliance with RBI guidelines, DRA certification requirements, and company policies during all collection activities.
- Coordinate with internal teams to resolve disputes or payment-related issues.
- Provide accurate updates on collection status and recommend actions for non-responsive accounts.
- Handle customer objections professionally while maintaining positive customer relationships.
- Meet or exceed recovery targets and contribute to team performance.
Eligibility Criteria
- HSC passed / Graduates
- 3-5 years of experience in debt recovery or collections within Banks, NBFCs, or Fintech organizations.
- Mandatory DRA certification as per RBI guidelines.