JOB DESCRIPTION

Organisation Context

Title: Lead - Logistics

Grade Vertical: Spares & Repairs

Location: Turbhe, Navi Mumbai
Reports to: (Upwards)Technical Head- Spares and repairs

Position Summary (a brief description of role accountability)

The Lead - Logistics is responsible for end-to-end after-sales logistics operations, ensuring seamless order processing, timely dispatch of marine spares/services, accurate billing, and disciplined vendor and client coordination.
This role directly impacts customer satisfaction, cash flow, and operational credibility with global shipping clients.

Key Accountabilities & Responsibilities of the position holder

1. After-Sales Order Processing

- Take full ownership of post-order activities from order confirmation to final delivery.
- Coordinate internally and externally to ensure error-free documentation and execution.
- Track orders across suppliers, warehouses, forwarders, and ship agents.

2. Shipment & Dispatch Management

- Ensure timely dispatch of shipments from supplier warehouses to ship agents.
- Monitor shipment status and proactively resolve delays, shortages, or documentation issues.
- Coordinate with freight forwarders for optimal routing, cost, and timelines.

3. Client & Stakeholder Coordination

- Act as the primary point of contact for MNC clients, suppliers, forwarders, and agents worldwide.
- Maintain skilled communication via email and telecom with clear documentation.
- Handle escalations calmly and factually- no emotional firefighting.

4. Invoicing & Payment Follow-up

- Ensure accurate and timely generation of invoices.
- Follow up with clients to ensure payments are received within agreed timelines.




- Coordinate with finance/accounts to reconcile discrepancies promptly.

5. Vendor Management

- Build and maintain strong vendor relationships across geographies.
- Negotiate and onboard new suppliers with clearly defined payment terms.
- Ensure vendors are paid strictly as per agreed terms to protect company credibility.

6. MIS & Reporting

- Prepare and manage Monthly, Quarterly, and Annual MIS reports covering:
- Order status
- Dispatch timelines
- Client outstanding
- Vendor payments

- Provide data-driven inputs to management for decision-making.

7. Complaint & Dispute Management

- Handle client complaints, claims, and disputes professionally and tactfully.
- Investigate root causes and implement corrective/preventive actions.
- Ensure disputes do not repeat due to process gaps.

8. Team Leadership

- Manage and guide the logistics/support team with a hands-on leadership approach.
- Allocate work, monitor performance, and enforce accountability.
- Train juniors on systems, documentation, and industry practices.

Major Communication Requirements:(Regular communication and interaction to deliver in this role)

Internal & External- Team Members, Accounts, Customers, Vendors

Requirements to carry out the Job/Role:

Education Qualification & Certifications required:

- Strong academic background (Graduate minimum).

Logistics, Supply Chain, or Commerce background preferred.

- MBA in Logistics/Supply Chain desired

Experience: 5 to 10 years of relevant experience in-

- Logistics / Freight Forwarding
- Trading House / Marine / Industrial Supply environment

Skills required:

1. Planning and prioritizing
2. Customer Focus
3. Commercial Acumen
4. Negotiation skills

📌 Logistics Lead (Maharashtra)
🏢 Moloobhoy Group Of Companies
📍 Maharashtra