- Strong experience with ITSM tools (ServiceNow mandatory; Jira Service Management preferred)
- Deep understanding of ITIL v3/v4 Incident & Problem Management
- Proven experience managing Major Incidents in enterprise environments
- Strong technical troubleshooting knowledge across infrastructure, applications, cloud, and networks
- Experience in regulated and audit-driven environments
Good-to-Have
- Familiarity with monitoring/observability tools (Splunk, Dynatrace, Datadog, New Relic)
- Exposure to AIOps or event correlation platforms
- Knowledge of cloud platforms (AWS, Azure, GCP)
Functional Competencies
- Crisis leadership with the ability to perform under pressure
- Strong stakeholder communication and executive presence
- Analytical thinking with solid RCA capabilities
- Cross-functional collaboration and leadership
📌 ITSM Manager (Mumbai)
🏢 PERSOL
📍 Mumbai
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