JOB DESCRIPTION

SALES AND SERVICE ENGINEER

COMPANY

Nucleus Analytics

POSITION

Sales and Service Engineer

DEPARTMENT

Sales and Service

LOCATION

South and West India

REPORTS TO

Sales and Service Manager / Regional Manager

EMPLOYMENT TYPE

Full-time

ROLE SUMMARY

The Sales and Service Engineer will be responsible for generating and closing sales of XRF and related analytical instruments, as well as their installation, troubleshooting, and maintenance at customer sites across South and West India.

The role involves identifying and developing new business, close coordination with customers, providing training and application support, conducting machine demonstrations, and ensuring high levels of customer satisfaction through prompt and effective technical and sales support.

KEY RESPONSIBILITIES

SALES

Identify, develop, and pursue current business opportunities for XRF and related analytical instruments across South and West India.

Achieve monthly, quarterly, and annual sales targets for the assigned territory.

Conduct customer visits, understand requirements, and recommend suitable instruments and configurations.

Prepare and follow up on quotations, proposals, and orders through to closure.

Conduct machine demonstrations at customer sites and exhibitions to support the sales process.

Build and maintain long-term relationships with customers to generate repeat business and referrals.

Track competitor activity, pricing, and market trends, and share inputs with the sales and management team.

Coordinate with the factory and head office on order execution, delivery timelines, and payment follow-up.

Maintain accurate sales pipeline, visit reports, and CRM records.

SERVICE

Install, commission,



and service XRF and related analytical instruments at customer sites.

Diagnose and troubleshoot electronic, electrical, and mechanical faults in the machinery and accurately pinpoint the root causes of issues.

Carry out preventive and breakdown maintenance to minimize customer downtime.

Coordinate directly with customers to understand complaints, schedule visits, and ensure timely resolution of service issues.

Conduct customer training sessions on instrument operation, care, and basic troubleshooting.

Develop and maintain thorough product knowledge to advise customers on suitable solutions and applications.

Provide application support to the sales process, including understanding customer requirements and recommending appropriate configurations.

Maintain accurate service records, spare parts usage, and visit reports.

Undertake extensive travel across South and West India to meet sales and service requirements.

Escalate unresolved technical issues to the service and engineering team at the factory with clear documentation.

KEY REQUIREMENTS

SALES

Strong communication, presentation, and negotiation skills.

Target-driven with a demonstrated ability to generate and close business.

Ability to identify customer needs and position the right product or solution.





Comfortable with extensive field travel and direct customer-facing sales activity.

Basic proficiency in reporting and CRM tools for sales tracking.

SERVICE

Strong foundational knowledge of basic electronics and electrical circuits.

Good troubleshooting ability with a logical and methodical approach to problem-solving.

Sound understanding of machinery and instrumentation, with the ability to accurately pinpoint issues.

Strong customer coordination and interpersonal skills.

Ability to conduct effective customer training.

Willingness and ability to learn products in depth and suggest suitable solutions to customers.

Ability to support sales through application support and on-site machine demonstrations.

Willingness to travel extensively across South and West India.

Self-motivated, disciplined, and comfortable working independently in the field.

EDUCATION AND EXPERIENCE

Diploma, B.E., or B.Tech in Electronics, Electrical Engineering, Instrumentation, or a related field.

Prior experience in technical sales, service, or application support in instrumentation, analytical equipment, electronics, or a similar industry is preferred.

Freshers with strong technical fundamentals, sales aptitude, and the right attitude may also be considered.

COMPENSATION

CTC Rs 3,00,000 to Rs 4,50,000 per annum

The compensation will depend on the candidate's experience, qualifications, technical skills, sales ability, and overall profile.

PERKS AND BENEFITS

Fixed salary as per experience and profile.

Group Medical and Health Insurance.

Provident Fund.

On-site work allowances covering food, travel, and accommodation during field visits.

📌 Service Engineer (Maharashtra)
🏢 Nucleus Analytics
📍 Maharashtra