Role Overview

The MIS Executive will be responsible for managing and analyzing call center data, preparing reports, and supporting operational efficiency for both inbound and outbound processes. The role ensures accurate reporting to management for decision-making and performance tracking.

Key Responsibilities

- Call Data Management: Collect and maintain inbound and outbound call records.

- Daily Reporting: Prepare daily, weekly, and monthly reports on call volumes, agent performance, and SLAs.

- Performance Analysis: Track KPIs such as average handling time, call resolution rate, and agent productivity.

- Dashboard Creation: Develop dashboards in Excel/Power BI for real-time monitoring.

- Process Support: Provide data insights to operations and HR for workforce planning.

- Compliance: Ensure accuracy and confidentiality of client and call center data.

Required Skills





- Excel & Reporting Tools: Strong knowledge of pivot tables, macros, and charts.
- Analytical Skills: Ability to interpret call center metrics and trends.
- Communication: Present reports clearly to management and stakeholders.
- Database Knowledge: Familiarity with SQL or CRM systems is an advantage.
- Time Management: Handle multiple reporting deadlines efficiently.

Qualifications

- Any Graduate
- 13 years of experience in MIS or reporting roles within a BPO workplace.

- Exposure to inbound and outbound call center operations preferred.

Location :- Dombivli - Palava

Interested candidates kindly share the resume on 883073546 and mail me - [email protected]

📌 Mis Executive (Maharashtra)
🏢 Quess
📍 Maharashtra