Role & responsibilities:

1. Technical Leadership & Delivery Excellence

- Lead and mentor a team of 2 to 6 ServiceNow developers, ensuring adherence to coding standards, development best practices, and documentation guidelines.
- Plan sprint activities, allocate work, monitor progress, and ensure timely, high-quality project delivery.
- Conduct code reviews, design reviews, and technical walkthroughs to ensure scalable, maintainable, and secure implementations.
- Drive engineering excellence by owning technical deliverables and mentoring team members throughout the project lifecycle.

2. ServiceNow Platform Expertise (ITSM, App Engine & Integration)

- Design, configure, and implement enterprise-grade ServiceNow solutions across IT Service Management (ITSM), App Engine, and Integration capabilities.
- Configure and enhance ITSM modules including:
- Incident Management
- Problem Management
- Change Enablement
- Request Management
- Service Catalog
- Knowledge Management

- Design and develop custom business applications using App Engine Studio, Scoped Applications, and Flow Designer.
- Build low-code and pro-code enterprise applications to automate business processes and improve operational efficiency.
- Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Glide APIs, Scheduled Jobs, Service Catalog, Record Producers, Flow Designer, and Workflows.
- Design and implement integrations using IntegrationHub, REST APIs, SOAP Web Services, Scripted REST APIs, MID Server, and third-party middleware platforms.
- Develop reusable integration components, Flow Actions, custom spokes, and enterprise integration frameworks.
- Apply strong understanding of ServiceNow platform architecture, CMDB, security model, data model, update sets, application lifecycle management, and release management.
- Ensure applications and integrations are secure, scalable, reusable, and aligned with ServiceNow best practices.

3. Delivery Governance & Stakeholder Management





- Collaborate closely with Solution Architects, QA teams, Product Owners, Business Analysts, and client stakeholders.
- Participate in solution design workshops, technical estimations, architecture discussions, and release planning.
- Support governance standards, compliance requirements, and deployment activities across DEV, QA, UAT, and Production environments.
- Identify and mitigate technical risks while ensuring delivery excellence.

4. Framework Adoption & Practice Enablement

- Gain deep understanding of inMorphis delivery frameworks and ensure compliance across assigned engagements.
- Contribute to reusable components, accelerators, integration frameworks, and application templates.
- Promote coding standards, governance processes, and development best practices across project teams.

5. Technology Innovation & Solution Development

- Participate in R&D; initiatives, Proof of Concepts (PoCs), and evaluation of current ServiceNow capabilities.
- Explore emerging technologies including Now Assist, AI-powered workflows, Automation Engine, IntegrationHub enhancements, and App Engine innovations.
- Contribute to development of new solution offerings, reusable assets, and accelerators aligned with evolving customer needs.

6. Client Relationship Management & Business Growth

- Build trusted relationships with clients through proactive communication and delivery excellence.
- Participate in technical workshops, solution demonstrations, and client presentations.
- Support pre-sales activities including solution design, effort estimation, technical proposals,



and proof-of-concepts.
- Identify opportunities for workflow automation, platform modernization, and enterprise integrations within existing customer engagements.

7. Project Governance & Resource Management

- Support project planning through effective resource allocation and technical ownership.
- Ensure project delivery aligns with timelines, quality standards, and financial objectives.
- Contribute to risk management, continuous improvement initiatives, and sustainable project execution.

8. People Development, Learning & Culture

- Participate in hiring activities through technical interviews and candidate assessments.
- Mentor junior developers and support onboarding initiatives.
- Conduct internal technical sessions, brown bag discussions, and knowledge-sharing workshops.
- Promote continuous learning through ServiceNow certifications and emerging technology adoption.
- Foster a collaborative, inclusive, and high-performance culture aligned with inMorphis values and ethics.

Preferred candidate profile

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6 to 9 years of overall IT experience with 4+ years of hands-on ServiceNow development.
- Strong implementation experience in ITSM, App Engine Studio, and IntegrationHub.
- Hands-on expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, Service Catalog, Scoped Applications, and App Engine Studio.
- Experience developing enterprise integrations using REST APIs, SOAP Web Services, Scripted REST APIs, IntegrationHub, MID Server, and external systems.
- Strong understanding of ServiceNow platform architecture, CMDB, security model, ACLs, data model, update sets, and release management.
- Experience working in Agile/Scrum delivery environments.
- Excellent analytical, communication, stakeholder management, and leadership skills.

📌 Associate Team Lead- ServiceNow (ITSM, App Engine & Integration) (Uttar Pradesh)
🏢 Inmorphis Services
📍 Uttar Pradesh