LogisticsNow | Backed by Shell (Fortune 10) & Flipkart (Walmart-owned, Fortune 1)

Logistics is the invisible engine of the global economy a multi-trillion-dollar industry that still runs largely on phone calls, spreadsheets, and guesswork. LogisticsNow is here to change that.

We're building LoRRI, India's first digital logistics intelligence platform, connecting manufacturers with a network of 1,400+ Logistics Service Providers and transforming how freight decisions are made with data, not gut feel. With the backing of Shell and Flipkart, we have the ambition, the capital, and the momentum. What we need now is you.

We're looking for a Key Accounts & Customer Success Manager who can turn clients into partners, and partners into advocates. Someone who owns the relationship, the renewal, and the growth story of every account they touch.

Your Mission

Make client so successful they can't imagine working without us.very

1. Drive Account Success

- Serve as the strategic point of contact for a portfolio of marquee enterprise clients owning relationships, deliverables, and outcomes end-to-end
- Understand each client's operations and data deeply enough to recommend the right solutions, not just the available ones
- Onboard and train clients on LoRRI, ensuring they extract maximum value from day one
- Lead product demonstrations that convert interest into conviction

2. Own Renewals & Retention

- Take full ownership of renewals across your portfolio — build renewal plans months in advance, negotiate confidently, and close on time
- Monitor account health through usage, engagement, and satisfaction signals — intervene early, before risk becomes churn
- Run structured Quarterly Business Reviews that demonstrate delivered value and set the agenda for deeper partnership
- Identify expansion opportunities — upsell, cross-sell, and referrals — and grow revenue from within your accounts
- Track NPS and CSAT rigorously, and convert feedback into measurable retention outcomes

3. Strengthen the Network





- Engage and energize our community of 1,400+ LSPs and transporters — driving active participation and platform adoption
- Build durable relationships across the supply side to accelerate transporter onboarding
- Resolve client requests and escalations with urgency and empathy, coordinating internal teams to closure
- Deliver crisp reports and forecasts to internal and external stakeholders, anchored in key account metrics

What You Bring -

- 2–4 years of full time experience in key account management, customer success, or client-facing roles
- Industry exposure to logistics, supply chain, tech, or SaaS — you understand how B2B relationships are built and kept
- A track record of retention — you've renewed contracts, rescued at-risk accounts, or grown existing books of business
- Exceptional communication — you can command a boardroom, defuse an escalation, and write emails that get answered
- Bachelor's degree in Engineering, Math, Statistics, Economics, Commerce, or a related discipline from a reputed institute, with a strong and consistent academic performance
- Tool fluency — confident with Excel, Word, and PowerPoint; experience with HubSpot, Salesforce, or other CRMs is a strong plus
- The startup gene — comfort with ambiguity, hunger to learn, and the drive to do whatever the mission demands

What's In It For You -

- Competitive compensation with performance-based rewards and ESOPs — real ownership in what we're building
- Accelerated growth — the exposure, responsibility, and learning of three jobs compressed into one
- Direct impact — your work shapes revenue, retention, and the client experience of a category-defining platform
- A culture with conviction — we believe we can dent the universe, and we hire people who believe it too

Ready?

No job description can capture what it's really like inside a fast-scaling startup — the pace, the plot twists, the wins that feel personal. If you're ready to own accounts, protect revenue, and grow with a company that's rewriting an entire industry, we'd love to talk.

Come discover what you can become @LogisticsNow

📌 Key Accounts & Customer Success Manager (Maharashtra)
🏢 LogisticsNow
📍 Maharashtra