Role & responsibilities

- Welcome and assist members, guests, and walk-in enquiries professionally.
- Attend phone calls, WhatsApp messages, and online enquiries.
- Explain gym membership plans, offers, and facilities to prospective members.
- Follow up with leads and convert enquiries into memberships.
- Generate invoices, collect membership fees, and maintain payment records.
- Manage member registrations, renewals, and membership expirations.
- Send membership renewal reminders and follow-up messages.
- Handle daily cash collection and prepare end-of-day reports.
- Maintain attendance records using the biometric system.
- Coordinate with trainers regarding member appointments and Personal Training sessions.
- Schedule fitness consultations and trial workouts.
- Resolve basic customer complaints and escalate issues when necessary.
- Maintain cleanliness and organization of the reception area.
- Ensure all member records are accurate and updated.
- Maintain inventory of reception supplies and stationery.
- Support marketing activities such as referral programs, promotional campaigns, and events.
- Prepare daily, weekly, and monthly reports for management.

📌 Receptionist (Maharashtra)
🏢 Body Artist Ftc
📍 Maharashtra