Job Title: Customer Support Executive Fraud & Disputes (Chat Process)

Location: TIPCO Plaza, Malad

Shift: 24/7 Rotational Shifts

Work Mode: Chat Process

Role Overview

We are looking for a detail-oriented Customer Support Executive to handle fraud and dispute-related queries for debit and credit cards via chat support. The role involves assisting customers with unauthorized transactions and ensuring quick resolution.

Key Responsibilities

- Handle customer queries related to card fraud and transaction disputes via chat
- Investigate suspicious or unauthorized transactions
- Raise and track dispute cases as per process guidelines
- Provide accurate and timely resolutions to customers
- Ensure compliance with banking policies and security protocols




- Maintain high quality standards in communication and documentation

Eligibility Criteria

- Graduate in any discipline
- Minimum 1 year of experience in customer service
- CIBIL Score: 670+ (mandatory)
- Robust written communication skills

Skills Required

- Good analytical and problem-solving skills
- Attention to detail
- Ability to handle sensitive situations calmly
- Typing speed: 30 WPM with 90% accuracy

Interested candidates can share their resumes to Amitesh Kumar (phone hidden) | [email protected]

📌 Customer Support Executive (Mumbai)
🏢 TP
📍 Mumbai