Company: 91Springboard Business Hub Pvt. Ltd.

Designation: Member Relations Manager

About the Company:

At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eight cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of f lex workspace solutions in India, offering access to one of the countrys largest networks of working professionals. Our community boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media and Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large enterprise, we have something for everyone at every phase of their journey.

Key Responsibilities:

- Front Desk Customer Service:
- Greet and assist guests, members, and visitors professionally.
- Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.
- Maintain a friendly and engaging workplace to enhance member satisfaction.

- Member Support Engagement:

- Address and resolve member concerns and requests efficiently.
- Assist with onboarding new members and provide hub tours to prospective clients
- Build relationships with members to foster a strong community.

- Business Growth:





- Actively seek seat expansion opportunities with the existing teams.
- Price escalation upon renewal of team contracts.
- Drive ancillary revenue such as meeting room, day passes etc.

- Facility Operations Support:

- Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
- Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
- Monitor and restock office supplies, beverages, and amenities.

- Events Community Building:

- Assist in organizing and promoting networking events, workshops, and community activities.
- Encourage collaboration and engagement among members.
- Support marketing efforts for events and special initiatives.

Requirements:

- 0-2 Years experience in Hospitality or service industry
- Excellent communication and interpersonal skills.
- Customer service experience, preferably in hospitality or co-working spaces.
- Strong problem-solving abilities and a proactive approach.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of office management tools (CRM, booking systems) is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Member Relations Manager (Maharashtra)
🏢 91Springboard
📍 Maharashtra