Key Responsibilities:

- Provide first-line support to internal staff via phone, email, or in person.
- Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, software, and IT equipment.
- Monitor and maintain local area networks (LAN), internet connections, and related equipment.
- Manage user accounts, passwords, and access permissions in Active Directory and other systems.
- Assist with onboarding and offboarding processes, including setting up workstations and accounts.
- Maintain accurate documentation of IT systems, support requests, and resolutions.
- Coordinate with vendors and external support services when necessary.
- Support work from home setups including VPN, remote desktop, and collaboration tools.
- Ensure data security and perform regular system backups.

Preferred Skills:

- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Understanding of cybersecurity principles and data privacy regulations.
- Experience supporting cloud-based environments (Azure, AWS, Google Workspace).

📌 It Assistant (Maharashtra)
🏢 E CON PACKAGING
📍 Maharashtra