Manage and oversee all soft services operations at the facility, ensuring high standards of housekeeping, pantry, front office, waste management, hygiene, and customer satisfaction while meeting client SLAs and safety requirements.

Key Responsibilities:

- Supervise housekeeping, pantry, reception, and other soft service teams.
- Manage vendor performance and service contracts.
- Conduct daily inspections to maintain cleanliness and hygiene standards.
- Ensure SLA/KPI compliance and timely resolution of client complaints.
- Prepare MIS reports, attendance, and operational documentation.
- Maintain inventory of housekeeping chemicals and consumables.
- Coordinate with security, maintenance, and other support teams.
- Ensure compliance with health, safety, and company policies.
- Handle client interactions, audits,



and VIP visit arrangements.
- Train and monitor staff performance for continuous improvement.

Required Skills:

- Soft services and facilities management
- Vendor and manpower management
- Customer/client relationship management
- SLA/KPI management
- MS Office and MIS reporting
- Leadership, communication, and problem-solving skills

Qualification:

- Graduate in any discipline (Hospitality/Facility Management preferred).
- Typically 38 years of experience in facilities management or soft services, depending on the organization.

Contact : +91 (phone hidden) / [email protected]

📌 Assistant Facilities Manager - Soft (Maharashtra)
🏢 ISS India
📍 Maharashtra