Responsibilities & Requirements:

1. Team Management & Leadership

- Manage and mentor a team of 10-12 calling associates
- Provide ongoing guidance, coaching, performance feedback, and motivation
- Foster a high-performance, accountable team environment

2. Lead Management, Data & Process Discipline

- Prioritize and assign leads based on business goals to ensure optimal utilization
- Ensure minimal lead leakage through timely follow-ups and proper tracking
- Maintain accurate records with strong CRM hygiene, correct tagging, and process adherence

3. Quality Assurance & Compliance

- Conduct regular call audits to ensure quality standards
- Ensure adherence to scripts, processes, and company policies
- Drive continuous improvement through structured feedback and coaching

4. Reporting & Insights

- Prepare and share daily performance reports
- Track key KPIs (productivity, conversion, quality)
- Highlight actionable insights, trends, and performance gaps

Requirements-





A. Experience

- Minimum 2+ years of experience in operations / team handling
- Preferably in blue-collar hiring, BPO, or marketplace operations

B. Leadership & Ownership

- Robust people management and team motivation skills
- Ability to drive targets and manage performance rigorously

C. Analytical & Execution Skills

- Strong organizational and multitasking abilities
- High attention to detail in data and process management
- Ability to interpret data and drive decisions

D. Tools & Technical Skills

- Proficiency in data management and reporting tools
- Working knowledge of Excel, Google Sheets, SQL (basic to intermediate)

E. Communication

- Strong verbal and written communication skills
- Ability to clearly communicate with team and stakeholders

📌 Team Lead -Calling / Inside Sales - Infoedge- Noida (Uttar Pradesh)
🏢 Info Edge
📍 Uttar Pradesh