About the Organisation

DataFlow Group is a pioneering global provider of specialized Primary Source Verification(PSV) solutions, and background screening and immigration compliance services that assist public and private organizations in mitigating risks to make informed, cost-effective

decisions regarding their Applicants and Registrants.

DataFlow with its best practices in this field such as a high level of data security, cutting-edge technology, rigorous processes, qualified research analysts, and a global network of over 100,000 issuing authorities, verifies professionals credentials from the primary issuer of the document - regardless of its nature.

The company complements its advanced verification processes and long-standing industry expertise by adhering to the highest regulatory standards, including the Joint Commission International (JCI), International Organization for Standardization (ISO), and the European Unions General Data Protection Regulation (GDPR).

Headquartered in Dubai, DataFlow has established offices in multiple regions across the globe to cater to its growing business and client base. Through its worldwide locations, DataFlow provides clients across more than 200 countries with multilingual services that are uniquely tailored to their local markets and native languages. Furthermore, the

DataFlow Group utilizes the expertise of proficient language partners to further enhance its linguistic capabilities for the purpose of processing documents and certificates.

About the Role:

We are seeking highly motivated and detail-oriented Associate Operations to perform the critical Primary Source Verification process.

Duties and Responsibilities:

Query Management:

- Reply to all queries received via email, chat and make outbound phone calls where needed
- Ensure resolving concerns to be able to close Tickets in the shortest possible TAT

Applicant Issue Ownership & Resolution:

- Take full accountability of the applicants concern to make sure that all issues are resolved,



including those which need coordination with other departments for resolution.
- Appropriately coordinate with internal functions and timely escalate issues where needed in order to get the needed focus and attention on an applicants pending issue.
- Pick up the phone to call the applicant where it is evident that exchange of communication over tickets and chat is not effective.

First Contact Resolution:

- Ensure that applicants receive full resolution to their concerns by providing additional related information where needed in addition to answering the core question/s.
- Thoroughly review an applicants case/contact history to ensure that a comprehensive resolution/response is given.

Proactive Communication:

- Proactively reach out to the applicant where needed for resetting expectations, especially in a scenario where a commitment date given to the applicant for addressing their issue is going to change. Example - A case where EDC for case completion is given as X date however due to some reason the case is going to take longer to close.

Insufficiency Identification & Fulfillment (Applicable for Applicant Assist position under Applicant Support):

- Follow-up with the applicant as per prescribed schedule for fulfilling any pending document requirements within the stipulated time.

Upselling (Applicable for the Upsell position under Applicant Support)

- Upsell premium services (Express & Assist) to potential applicants by proactively engaging with them over proactive Live Chat.




- Convince applicants over ticket/chat/phone for upgrading their already submitted application from regular to Express where there is a potential for early closure of a case.
- Call up applicants that have been pending in-flight but not paid cases on a portal with a view to help convert an unpaid application into a paid one, while pitching in for premium services where applicable.

Preferred candidate profile

Qualifications and Work Experience:

- Education: Bachelor's degree preferred.
- Experience: Fresher to 4 years of experience
- Essential Skills:
- Excellent Written & Spoken English: Must be able to communicate clearly and professionally, both verbally and in writing. Emphasis on writing short, clear, and error-free messages and sentences.
- Detail Orientation: A strong ability to focus on details and identify even minor discrepancies or errors. A true "eye for detail" is essential.
- Analytical Skills: Ability to analyze information from various sources and synthesize it into a coherent report.
- Communication Skills: Ability to communicate effectively with a variety of stakeholders, including issuing authorities, vendors, and clients.
- Computer Proficiency: Must be comfortable with using computers and work on multiple screens, using internal tools.
- Adaptability: Ability to work in a fast-paced environment and adapt to changing prior
- Should have good typing skills.
- Must have a flair for customer service.

- Skills Focus:

This role heavily emphasizes the following skills:

- Detail Orientation: Consistently and accurately processes information, minimizing errors.
- Eye for Detail: Proactively identifies discrepancies, inconsistencies, and errors in data.
- Identifying Errors: Quickly and accurately recognizes mistakes in

information or processes.

- Writing Short and Transparent Messages and Sentences: Communicates

effectively and efficiently in writing, ensuring clarity and conciseness.

Interested candidates please share the Updated Resume to [email protected]

📌 Associate & Senior Associate - Operations (Uttar Pradesh)
🏢 Dataflow
📍 Uttar Pradesh