Key Responsibilities

1. Order Fulfillment & Dispatch:

- Coordinate with the warehouse team to ensure timely picking, packing, and dispatching of orders.
- Adhere to SLA timelines for dispatches across platforms such as Amazon, Zepto, Instamart, etc.
- Upload tracking IDs and update order status on all respective seller panels accurately.

2. Logistics Coordination:

- Coordinate daily pickups with logistics partners (e.g., Safex, Bluedart, Safe Express).
- Ensure proper handover of shipments with correct documentation (e.g., invoices, manifests).
- Address and resolve any operational issues with courier partners proactively.

3. Return & RTO (Return to Origin) Management:

- Monitor RTO shipments regularly and identify root causes for failed deliveries.
- Take corrective actions to reduce RTO percentage.
- Handle return shipments and ensure proper reconciliation with warehouse inventory and finance teams.

4. Purchase Order (PO) Handling & Invoicing:

- Process and acknowledge all incoming POs from marketplace platforms and B2B clients.
- Work with the accounts team to prepare GST-compliant invoices, e-way bills, and packing slips.
- Ensure timely documentation and dispatch as per customer requirements.

5. MIS & Reporting:

- Maintain and update daily reports covering order processing,



dispatches, returns, and logistics expenses.
- Monitor key logistics performance indicators such as On-Time Delivery (OTD), RTO rate, and turnaround times (TAT).
- Present weekly performance insights to the management.

6. Platform Coordination & Issue Resolution:

- Manage backend operations on seller platforms such as Amazon Seller Central, Zepto Partner Portal, Instamart Console, etc.
- Resolve platform-related issues including delivery disputes, penalty reversals, return claims, and service-level breaches.
- Communicate with platform support teams for timely resolution of escalations.

Key Requirements

- 25 years of relevant experience in e-commerce logistics or supply chain operations.
- Familiarity with logistics documentation (invoices, e-way bills, manifests).
- Hands-on experience with seller portals like Amazon, Zepto, Instamart, etc.
- Strong Excel skills and reporting ability.
- Good coordination and communication skills with internal teams and external partners.

Why Join Us?

- Be part of a fast-growing, industry-leading company.
- Work in a cooperative and energetic environment.
- Opportunities to grow and develop within a dynamic team.

📌 Logistics Executive (Uttar Pradesh)
🏢 Strings Marketing
📍 Uttar Pradesh