- Provide telephone, Microsoft Teams, email and ticket-based support directly to UK and other English-speaking international clients.
- Own and resolve desktop, laptop, mobile device, user-access, application and Microsoft 365 incidents within agreed service levels.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online and OneDrive.
- Support Microsoft Intune, endpoint compliance, device configuration, application deployment and endpoint security.
- Support Microsoft Entra ID, multifactor authentication, Conditional Access and identity-related troubleshooting.
- Administer Windows Server, Active Directory, Group Policy, DNS and DHCP.
Essential experience and capability
- Strong recent experience in technical support within an MSP, managed services, enterprise IT or similarly service-oriented workplace.
- Proven ability to troubleshoot independently rather than simply route or escalate tickets.
- Hands-on experience across Microsoft 365, Windows endpoints, Windows Server and core Microsoft infrastructure
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