DESIGNATION: QUALITY ANALYST

SUMMARY Experience: 0.5 - 3 Years

Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida

Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst

Shift: US Shifts

DESIRED CANDIDATE PROFILE

Should have strong oral & written communication in English language

Ability to monitor calls and provide feedback with coaching advice

Ability to provide transparent guidance and direction to the associates for performance improvement.

Should be aware of quality and agent behavioral parameters

Ready to work in 24*7 shifts.

Strong team player, capability to influence the team, manage changes

Should be target oriented ADDITIONAL REQUIREMENTS

Good knowledge of Ms. Office/Ms. Excel JOB DESCRIPTION

Auditing for work order accuracy and data integrity

Call monitoring

Call coaching feedback for agent improvement

Call calibrations and evaluations

WORK EXPERIENCE

Preferred to have worked in outbound Sales/ Survey Process and Customer Care

Worked in processes like Dish TV, AT&T;, Spectrum and Comcast

📌 Quality Analyst-Call Quality (BPO) (Uttar Pradesh)
🏢 Ipacesetters Solutions
📍 Uttar Pradesh