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This is a strategic yet hands-on role for an experienced HR professional who has a strong background in technology hiring and HR operations within growing organizations.

The primary focus of the role will be Talent Acquisition, workforce planning, and creating a scalable recruitment engine capable of supporting both internal hiring and Silvereye's Staff Augmentation business. In addition, the individual will be responsible for strengthening HR operations, employee engagement, retention initiatives, and people processes.

The successful candidate will initially operate as an individual contributor and will be expected to build and scale the HR and Talent Acquisition function as the organization grows.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

- Lead end-to-end recruitment for technical and non-technical positions.
- Build and maintain talent pipelines for recurring and niche technology skill requirements.
- Develop a ready talent pool to support urgent project-based and customer-driven hiring needs.
- Reduce hiring turnaround times through proactive sourcing and workforce planning.
- Partner with business leaders to forecast hiring demand and future workforce requirements.
- Drive hiring for Staff Augmentation engagements by identifying suitable resources within timeline and budget constraints.
- Improve hiring quality, offer-to-join ratios, and overall recruitment effectiveness.
- Build long-term candidate communities for key technology domains.

2. Technical Hiring

The ideal candidate should have hands-on experience recruiting for a wide range of enterprise technology and IT infrastructure roles, including Solution Architects, OpenShift Engineers, OpenStack Engineers, DevOps Engineers, Platform Engineers, Linux Administrators, Cloud Architects, Network Engineers, Security Engineers, SOC Analysts, NOC Engineers, EMS and Monitoring Specialists, Infrastructure Consultants, Managed Services Engineers, Technical Project Managers, Pre-Sales Consultants, Practice Leads, and Delivery Managers.

Preference will be given to candidates who have successfully hired for niche infrastructure, cloud, cybersecurity, managed services,



and platform engineering roles, and possess a robust understanding of the skills, certifications, and competencies required for these positions.

3. HR Operations & Process Development

- Design, implement, and continuously improve HR policies and processes.
- Strengthen employee lifecycle management including onboarding, confirmations, performance reviews, and exits.
- Establish scalable HR frameworks suitable for a growing organization.
- Create and maintain HR metrics, dashboards, and management reports.
- Ensure HR compliance and process governance.
- Standardize documentation and HR operational workflows.

4. Employee Engagement, Retention & Culture

- Develop and execute employee engagement initiatives.
- Create employee retention strategies for critical and high-demand skill sets.
- Establish structured grievance handling and employee feedback mechanisms.
- Partner with leadership to strengthen organizational culture and employee experience.
- Support performance management and career development initiatives.

5. Building & Scaling the HR Function

- Establish and strengthen the Talent Acquisition function to support the company's growth plans.
- Design scalable recruitment workflows, governance mechanisms, and hiring frameworks.
- Build and develop the HR and Talent Acquisition team as business needs evolve.
- Define recruitment KPIs, hiring dashboards, and performance metrics.
- Develop workforce planning and talent management frameworks.
- Create a long-term HR roadmap aligned with business growth objectives.

Desired Candidate Profile

Must Have

- 10-15 years of experience in HR with strong expertise in Talent Acquisition.
- Proven experience recruiting for technology-focused organizations.
- Strong understanding of IT Infrastructure, Cloud, DevOps, Cybersecurity,



Managed Services, and related technology roles.
- Experience managing HR Operations in organizations with approximately 50-300 employees.
- Experience creating or improving HR policies, employee engagement programs, and people processes.
- Ability to work independently and build functions from the ground up.
- Strong stakeholder management, communication, and leadership skills.
- Experience handling urgent, project-driven, and business-critical hiring requirements.

Preferred Industry Background

Candidates currently working in or having prior experience with:

- IT Infrastructure Services Companies
- System Integrators
- Managed Service Providers (MSPs)
- Cloud Services Companies
- DevOps & Platform Engineering Organizations
- Cybersecurity Services Companies
- Enterprise Technology Consulting Firms
- Technology Product or Services Organizations focused on Infrastructure and Operations

Strongly Preferred Experience

- Hiring for infrastructure and technology roles including OpenShift, OpenStack, DevOps, Cloud, Network, Cybersecurity, NOC, SOC, EMS, SRE, Platform Engineering, and Solution Architecture.
- Experience supporting Staff Augmentation, Resource Augmentation, Professional Services, Managed Services, or Project-Based Delivery organizations.
- Building talent pools and workforce pipelines for recurring customer requirements.
- Scaling recruitment functions in high-growth organizations.
- Building HR processes and frameworks in organizations undergoing growth and operational maturity initiatives.

What Success Looks Like

- Predictable and scalable recruitment process.
- Strong talent pipeline for recurring and niche technology skills.
- Faster hiring turnaround times for project and customer-driven requirements.
- Effective support for Silvereye's Staff Augmentation business.
- Improved employee engagement and retention.
- Well-defined HR policies, processes, and governance frameworks.
- Establishment of a scalable HR function capable of supporting future organizational growth.
- Successful development and expansion of the HR and Talent Acquisition team over time.

📌 Senior Manager- Talent Acquisition & HR Operations (Uttar Pradesh)
🏢 Silvereye IT Solutions
📍 Uttar Pradesh