Role & responsibilities

The Assistant Manager Business Operations will manage influencer collaborations, content creation, social media, customer support, and end-to-end e-commerce operations to drive brand visibility, sales, and customer satisfaction across digital platforms.

Influencer Handling & Collaboration*

- Search and collaborate with influencers for content creation across social media and ads

- Negotiate collaboration terms, contracts, and deliverables

- Coordinate influencer campaigns from briefing to execution

*Content Creation*

- Plan, develop, and execute content strategies aligned with brand goals

- Create, curate, and review content (graphics, videos, captions, reels) for organic and paid use

- Collaborate with design and creative teams for high-quality output

- Maintain a content calendar and posting schedule

*Social Media & Ads Management*

- Manage and grow social media accounts (Instagram, Facebook, LinkedIn)

- Respond to comments and messages

- Stay updated on trends

*Customer Support*

- Respond promptly and professionally to customer queries across all channels

- Resolve complaints and escalate complex issues to relevant teams

- Maintain high standards of customer satisfaction and response time

- Gather customer feedback to improve products and services





*E-Commerce Management*

- Manage end-to-end e-commerce operations

- Handle Shopify product listings and catalog management

- Oversee product selection based on trends and demand

- Plan and execute merchandising strategies to maximize sales and conversions

- Manage inventory, pricing, promotions, and orders

*Website Handling (UI/UX)*

- Manage and update website content, layout, and structure

- Ensure an optimized, user-friendly UI/UX experience

- Coordinate with designers and developers for improvement

Preferred candidate profile

Required Skills & Qualifications

- Bachelor's degree in Marketing, Business, E-Commerce, or related field

- 35 years of relevant experience across social media, influencer marketing, content, customer support, or e-commerce

- Hands-on experience with Shopify and e-commerce platforms

- Understanding of UI/UX principles and website management

- Strong knowledge of social media, paid ads, and analytics tools

- Excellent verbal and written communication skills

- Robust interpersonal, negotiation, and problem-solving abilities

- Creative mindset with attention to detail

- Proficiency in content tools (Canva, Adobe Suite, scheduling tools)

📌 Assistant Manager ( Business Operations ) (Uttar Pradesh)
🏢 TrustLine
📍 Uttar Pradesh