Role & responsibilities

Senior Executive Job Acquisition

About the Role

We're looking for an experienced, high-performing professional to join our Job Acquisition team as a Senior Executive. Beyond owning your individual acquisition targets, you'll bring deep product and process expertise to the table guiding newer team members, contributing to quality improvement, and acting as a go-to resource for the team. This is a role for someone who's mastered the craft of client engagement and is ready to multiply their impact by elevating those around them.

What You'll Do

Job Acquisition & Client Engagement

- Drive job acquisition from Naukri clients through outbound calls, email campaigns, IVR interactions, and other engagement channels.
- Engage confidently with recruiters, hiring managers, and key accounts to understand hiring needs and promote consistent job posting activity on the platform.
- Build and nurture long-term client relationships to drive repeat engagement and strong acquisition outcomes.
- Handle complex or escalated client conversations with professionalism and sound judgement.
- Follow up proactively with prospective and existing clients to maximise pipeline conversion.

Outreach & Lead Management

- Execute and, where required, help plan structured calling and outreach campaigns.
- Maintain accurate client records interaction history, acquisition status, and follow-up actions — in relevant systems.
- Identify upsell and cross-engagement opportunities; escalate high-value prospects appropriately.
- Share ground-level insights on client behaviour and campaign effectiveness to inform outreach strategy.

Team Mentoring & New Hire Support





- Act as a buddy and mentor for new joiners during onboarding — helping them ramp up on processes, tools, client handling, and platform knowledge.
- Conduct structured knowledge-sharing sessions and floor support to build team capability.
- Lead by example in day-to-day execution, setting a visible standard for quality and professionalism.
- Support the Team Lead / Manager in identifying skill gaps within the team and recommending focused interventions.

MIS, Reporting & Feedback

- Own your daily and weekly MIS updates with accuracy and timeliness.
- Compile and share structured feedback on team performance trends, client patterns, and process gaps to the reporting manager.
- Assist in preparing team-level performance reports and dashboards when required.
- Escalate data discrepancies, reporting anomalies, or operational risks promptly.

Quality & Process Compliance

- Adhere to defined SOPs, quality guidelines, and compliance standards — and reinforce the same within the team.
- Participate in and, at times, facilitate call audits and quality review sessions.
- Flag process inefficiencies and suggest improvements backed by hands-on experience.
- Contribute to refining SOPs and training material based on real client interaction learnings.

Performance Management

- Consistently achieve monthly and quarterly targets across job acquisition volume, productivity,



and quality.
- Track personal and team performance metrics; proactively flag concerns or risks to the manager.
- Contribute positively to overall team goals and business outcomes.

Continuous Improvement

- Serve as a Subject Matter Expert (SME) for the team on product knowledge, client engagement best practices, and process adherence.
- Participate in and contribute to pilots, new outreach programs, and process improvement initiatives.
- Stay current on Naukri's product offerings, recruitment industry trends, and evolving client needs — and actively disseminate that knowledge within the team.

What We're Looking For

Experience

- 3–6 years of experience in telesales, client acquisition, business development, recruitment services, or customer engagement roles.
- Consistent track record of meeting or exceeding targets in a high-volume, target-driven environment.
- Prior experience in informal mentoring, training support, or acting as a team resource will be a robust advantage.
- Exposure to recruitment, staffing, job portals, or HR-tech platforms preferred.

Skills

- Strong verbal and written communication with the ability to handle nuanced client conversations.
- Natural ability to guide, explain, and coach peers without formal authority.
- Comfortable with MIS, CRM tools, and basic data interpretation.
- Structured, process-oriented thinker with high attention to detail.
- Self-driven and accountable — able to manage individual targets while contributing to team success.
- Collaborative mindset with the maturity to provide and receive constructive feedback.

Preferred candidate profile

📌 Senior Executive| Client Acquisition| Naukri.com| Noida| (Uttar Pradesh)
🏢 Info Edge
📍 Uttar Pradesh