Executive Lead Qualification & Customer Engagement

About the Role

We are looking for a smart, enthusiastic, and customer-focused professional to join our team as an Executive Lead Qualification & Customer Engagement. In this role, you will be the first point of contact for prospective learners, helping qualify leads, engage with customers, collect valuable feedback, and ensure a seamless customer journey.

This is an excellent opportunity for candidates with strong communication skills who enjoy interacting with people and building meaningful customer relationships.

Key Responsibilities

- Reach out to prospective customers through calls generated from multiple channels, including:
- Social Media
- Workshops & Events
- IVR Leads
- Webinars
- Feedback Campaigns

- Qualify leads by understanding customer requirements, interest levels, and readiness using defined qualification parameters.
- Maintain accurate records of customer interactions, call outcomes, and feedback in the CRM system.
- Conduct follow-up and feedback calls to nurture prospects and improve customer experience.
- Support customers during their onboarding/DIY journey by resolving basic queries and ensuring a smooth experience.
- Coordinate closely with Sales and Marketing teams for effective lead handover and timely follow-ups.
- Ensure timely updates and maintain high-quality customer interactions.

Candidate Profile





- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and listening skills.
- Quick learner with positive analytical ability and problem-solving skills.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Customer-centric approach with a positive attitude.
- Prior experience in Telecalling, Customer Support, Customer Success, Lead Qualification, Inside Sales, or EdTech will be an added advantage.
- Freshers with exceptional communication skills are also encouraged to apply.

Preferred Skills

- CRM knowledge is a plus.
- Comfortable making outbound calls.
- Ability to build rapport with customers.
- Good follow-up and coordination skills.
- Basic computer proficiency (MS Office/Google Workspace).

Why Join Us?

- Opportunity to work in a fast-growing education organization.
- Structured training and learning environment.
- Career growth into Customer Success, Sales, or Business Development.
- Collaborative and supportive work culture.

Key Skills

Lead Qualification, Customer Engagement, Telecalling, Customer Support, Customer Success, Inside Sales, Outbound Calling, CRM, Client Relationship, Communication Skills, English Communication, Follow-up, Sales Coordination, Customer Experience, EdTech.

📌 Lead Qualifier (Uttar Pradesh)
🏢 Fincart Finvest
📍 Uttar Pradesh