Location: Noida
Experience: 7+ Years
Notice Period: Immediate Joiners Preferred
Role Overview
We are seeking an experienced Verint/Calabrio L3 Engineer to manage call recording systems, provide advanced analytics, and ensure compliance with industry regulations for enterprise contact center environments.
Key Responsibilities
- Provide advanced analytics with detailed insights into call patterns and agent performance
- Ensure compliance management, adhering to industry regulations and customer consent laws
- Manage Varient Open Platform and related systems
- Maintain and update recording system configurations and documentation
- Collaborate with IT and operations teams to optimize system performance
- Ensure smooth integration with other contact center systems
Certifications (Preferred)
- Logger certifications for NICE, Verint, Avaya Loggers, WFM, WFO
Tools Technologies
- Verint / Calabrio
Desired Skills
- Solid troubleshooting and analytical skills
- Hands-on experience with enterprise call recording platforms
- Knowledge of compliance and regulatory requirements in contact centers
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.