The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further. Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. Youll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Who You Are

You're valuable at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

Provides first-line monitoring,



ticket triage, troubleshooting support, and assistance with approved change implementation activities for Cisco enterprise network infrastructure, helping ensure reliable connectivity, timely incident response, accurate escalation, and successful execution of routine network changes.

3 years + of IT, network support, service desk, or network operations, working with ticketing systems, monitoring platforms, and documented operational procedures experience

- Solid understanding of networking including TCP/IP, DNS, DHCP, VLANs, EIGRP, BGP, HSRP, NAT, ACL, switching protocols, F5 LTM load balancing, Riverbed WAN optimization with ability to apply this knowledge in real troubleshooting scenario
- Strong hands-on experience with troubleshooting commands and network monitoring tools, including ability to analyze outputs and identify issues across switching and routing protocols
- Hands-on experience troubleshooting network incidents with expectation to investigate issues end-to-end and determine root cause before escalation to L2/L3 engineer
- Ability to follow documented procedures while also applying analytical thinking beyond runbooks, and accurately document troubleshooting steps, findings, and root cause
- Strong communication skills with ability to clearly articulate technical findings, reasoning, and root cause, along with high attention to detail

Preferred Skills and Experience

- CCNA or equivalent networking certification
- Exposure to enterprise NOC, service desk, or infrastructure support environments
- Basic familiarity with ITIL practices and change management processes

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network Engineer (Uttar Pradesh)
🏢 Kyndryl
📍 Uttar Pradesh