We are looking for DWS Engineering professionals to support and manage Thin Client devices and HP Device Manager (HPDM) environments. The role involves installation, configuration, monitoring, troubleshooting, and ensuring optimal performance of enterprise thin client infrastructure.
Key Responsibilities L1 Thin Client HPDM Support
- Provide first-level support for Thin Client devices and HPDM
- Troubleshoot hardware, connectivity, and device configuration issues
- Monitor device health and patch compliance
- Handle service requests, incidents, and basic upgrades
- Escalate complex issues to L2
L2 Thin Client HPDM Support
- Perform advanced troubleshooting for Thin Clients and HPDM
- Manage device enrollment, updates, and configuration via HPDM
- Monitor and optimize device performance across the enterprise
- Ensure compliance with security and operational policies
- Support firmware updates,
patching, and deployments
- Assist in documentation, SOPs, and reporting
Required Skills
- Hands-on experience with Thin Client devices (HP, Dell, or equivalent)
- Experience with HP Device Manager (HPDM)
- Basic knowledge of Windows OS and Active Directory
- ITIL processes and incident/change management
- Strong troubleshooting and communication skills
Positive to Have
- Exposure to VDI environments (Citrix / VMware Horizon)
- Scripting knowledge for automation
- Experience with device imaging and patch management
Education
- Bachelor s degree in IT / Computer Science / Engineering or equivalent
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.