Customer Support Executive (Uttar Pradesh)

Customer Support Executive (Uttar Pradesh)

30 Jul
|
Kredsure Technologies
|
Uttar Pradesh

30 Jul

Kredsure Technologies

Uttar Pradesh

Roles and Responsibilities

- Handle customer calls, emails, and chats to resolve their queries and concerns related to banking services.

- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.

- Process transactions accurately and efficiently while maintaining a high level of attention to detail.

- Escalate complex issues to senior team members or supervisors when necessary.

- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 0-1 year of experience in BPO/Call Centre workplace (preferably from Banking process).

- Graduation degree required (any specialization).

- Excellent communication skills in English; knowledge of Hindi language an added advantage.

- Ability to work on rotational shifts including weekends & holidays.

📌 Customer Support Executive (Uttar Pradesh)
🏢 Kredsure Technologies
📍 Uttar Pradesh

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