A. Account Management

- Own a portfolio of B2B and ecommerce accounts as the primary point of contact.
- Conduct regular business reviews monthly account reports, QBRs, and performance calls.
- Handle escalations, operational issues, and client queries
- Drive account-level revenue growth through upselling, cross-selling, and recent product introductions.

B. Project Management & Internal Coordination

- Act as the internal coordinator between Sales, Operations, Supply Chain, Marketing, and Finance for all account deliverables.
- Track open action items across every account ensure nothing is overdue without a status.
- Ensure timely dispatch, invoicing, and fulfillment coordination for B2B accounts.

C. Customer Engagement & Communication

- Create and send monthly and seasonal customer mailers — product launches, festive promotions, new catalogs.

D. Reporting & Analytics

- Prepare and share weekly and monthly account performance reports for the Founder.
- Maintain a simple business dashboard for assigned accounts using Google Sheets.

E. Marketplace & Ecommerce Operations





- Coordinate with the internal e-commerce team and external agencies
- Support new platform onboarding, catalogue uploads, pricing updates, and inventory coordination.
- Monitor account health dashboards and flag anomalies proactively.

Skills & Qualifications

Must-have

- Hands on knowledge of Ecommerce terms
- Proven track record of managing B2B client relationships or marketplace accounts end-to-end.
- Excellent English — verbal and written. Business email writing must be natural, not laboured.
- Strong Excel and PowerPoint — pivot tables, vlookups, charts, client-ready decks.
- High ownership mindset — you close loops, you don't pass them.
- Comfortable with ambiguity and changing priorities in a startup environment.

Strongly preferred

- 1–3 years of hands-on experience on Amazon.
- Experience with quick commerce platforms — Blinkit, Zepto, Instamart.
- B2B sales or corporate account management experience.

📌 Key Accounts Manager (Delhi)
🏢 Truesnap Technology
📍 Delhi