Hi all

we are hiring for Associate manager - Quality

Preferred Industry

- Special Purpose Machine (SPM)
- Induction Heating Equipment
- Industrial Automation
- Machine Tool Manufacturing
- Automotive Tier-1 / Tier-2

Department :Quality Management

Reporting To: Vice President Operations

Team Size : 8-10 Team Members

Position Summary

The Quality Manager is responsible for leading the Quality Management function and ensuring that all products, processes, and systems consistently meet customer, statutory, and organizational requirements. The role is accountable for end-to-end quality performance, including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Final Quality Inspection (FQC), customer complaint management, warranty analysis, supplier quality, quality systems, and continuous improvement initiatives.

The position plays a key role in driving customer satisfaction, operational excellence, and compliance with Integrated Management Systems (IMS) and IATF 16949 requirements while supporting the manufacturing of Induction Hardening and Induction Brazing Machines, spare parts, and new product/process development.

Qualification

- B.E. in Mechanical Engineering (Mandatory)

Experience

- 8 to 10 years of experience in Quality Management.
- Minimum 4 years in a leadership role.
- Experience in Special Purpose Machine (SPM) manufacturing is preferred.
- Experience in Induction Heating Equipment, Industrial Machinery, or Automotive Manufacturing is desirable.

Key Responsibilities

1. Quality Leadership

- Lead and manage the Quality Department comprising 810 team members.
- Develop and implement a quality-focused culture across the organization.
- Establish and achieve departmental objectives aligned with business goals.
- Mentor and develop the quality team through coaching and performance management.

2. Manufacturing Quality

Responsible for complete manufacturing quality including:

- Incoming Quality Inspection (IQC)
- In-Process Quality Inspection (IPQC)
- Final Inspection (FQC)
- Dispatch Quality Assurance
- Product Quality Release

Ensure quality requirements are met throughout manufacturing.

3.



Customer Quality

- Lead customer experience in inspections, audits and feedback
- Lead customer complaint resolution using structured problem-solving methodologies.
- Ensure timely closure of customer complaints with focus on preventive measures.
- Drive Root Cause Analysis (8D, 5 Why, Fishbone, Why-Why Analysis) throughout the value chain in the organisation.
- Monitor, reduce and alleviate complaint trends.
- Lead customer audits and quality reviews.
- Drive customer satisfaction initiatives.

4. Warranty Management

- Review warranty failures and field quality issues.
- Analyze warranty trends and achieve warranty cost targets.
- Identify systemic improvements to eliminate repeat failures.
- Reduce warranty costs through preventive actions.

5. Supplier Quality Management

- Develop and implement supplier quality improvement strategies.
- Review supplier performance using PPM, rejection trends, and audit results.
- Conduct supplier quality reviews.
- Approve supplier corrective actions.
- Lead supplier development initiatives.

6. Quality Management Systems

Responsible for maintaining and continually improving:

- IATF 16949 Quality Management System
- ISO 9001
- ISO 14001
- ISO 45001
- Integrated Management System (IMS)

Ensure system effectiveness through periodic reviews and continual improvement.

7. Audit Management

Lead and coordinate:

- Internal Audits
- Process Audits
- Product Audits
- Supplier Audits
- Surveillance Audits
- Recertification Audits
- Customer Audits

Ensure timely closure of audit findings.

8. Calibration & Measurement Systems

- Ensure calibration of all measuring and monitoring equipment.
- Maintain calibration compliance.
- Ensure measurement traceability.
- Improve Measurement System Analysis (MSA).

9.



Continuous Improvement

Lead organization-wide improvement initiatives through:

- Lean Manufacturing
- Six Sigma
- Kaizen
- Poka-Yoke
- Root Cause Analysis
- Cost of Poor Quality (COPQ) reduction

10. Quality KPIs

Establish, monitor, and improve departmental KPIs including:

- Supplier PPM
- Internal Rejection
- Rework
- Scrap
- Warranty Cost
- Customer Complaints
- Supplier Performance
- Audit Closure
- Calibration Compliance
- Cost of Poor Quality (COPQ)
- On-Time CAPA Closure

Present monthly quality performance to the Leadership Team.

11. Cross Functional Leadership

Collaborate with:

- Operations
- Manufacturing
- Design & Engineering
- Supply Chain
- Purchase
- Service
- Projects
- Production Planning

Drive cross-functional problem solving and quality improvement.

Technical Competencies

- Solid knowledge of IATF 16949 requirements.
- Integrated Management Systems (ISO 9001, ISO 14001 & ISO 45001).
- APQP
- PPAP
- FMEA
- SPC
- MSA
- Control Plan
- GD&T;
- Statistical Analysis
- Supplier Development
- Process Validation
- Customer Complaint Handling
- Warranty Analysis
- VDA 6.3 (Preferred)

Leadership Competencies

- Strategic thinking
- Team leadership
- Decision making
- Conflict resolution
- Coaching & mentoring
- Customer focus
- Change management
- Risk-based thinking
- Project management
- Excellent communication and presentation skills

Preferred Certifications

- Internal Auditor IATF 16949
- ISO 9001 Internal Auditor
- Six Sigma Green Belt / Black Belt
- Lean Manufacturing Certification

Key Performance Indicators (KPIs)

- Customer Satisfaction
- Customer PPM
- Supplier PPM
- Internal Rejection %
- COPQ
- Warranty Cost
- Audit Performance
- CAPA Closure Effectiveness
- Calibration Compliance
- Team Development
- On-Time Quality Deliverables

Interested candidates can send their resume via LinkedIn message.

https://www.linkedin.com/in/thanuja-ch-4322a5268/

Please mention the below details along with your resume:

Position Applying for:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

📌 Associate Quality Manager (Karnataka)
🏢 Delight HR
📍 Karnataka