Role & responsibilities

Own inventory management at the delivery hub, including stock accuracy, ageing, DOH,

and overall stock health.

- Drive shrinkage control by identifying loss points, implementing SOPs, audits, and

corrective actions.

- Manage end-to-end store operations inbound, putaway, picking, dispatch, returns,

and reconciliation.

- Ensure strict adherence to process, safety, and compliance standards across shifts.
- Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %,

productivity, and SLA adherence.

- Lead manpower planning and handling — rostering, productivity tracking, performance

management, and on-ground issue resolution.

- Use data to identify bottlenecks, recommend process improvements, and drive

continuous efficiency gains.

- Handle escalations related to inventory mismatch, manpower shortages, or operational

disruptions.

- Drive training and capability building for team members to ensure consistent execution

at scale

📌 Team Lead - Deputy Delivery Hub Manager (Kerala)
🏢 Zepto
📍 Kerala