Currently hiring for Assistant Manager role-Customer service (Voice Process). Looking for candidates with solid communication skills

Job Location-Nungambakkam

Contact Person-Pooja Somanathan

Venue-Axis Bank,Yarlagadda Towers, 3rd Floor,Nungambakkam High Road (Opposite to Hotel Ranjith)

Date-28th July,2026

Time-10am-2pm

Role & responsibilities

About the Role
The role exists for effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum handling time along
with cross selling and upselling various products

Key Responsibilities

- Effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum call handling
time,
- Delivering service with requisite courtesy and accuracy,




- Demonstrating complete onus to customers queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators,
- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
- Rotational Shift /Rotational weekly offs

Preferred candidate profile

Graduate with 2-5 yrs experience

2024-2025 Freshers MBA/B.Tech/Postgraduates can also apply

📌 Assistant Manager-Customer Service (Voice Process) (Tamil Nadu)
🏢 Axis Bank
📍 Tamil Nadu