Technical Support & Administration (L2)

- Diagnose and resolve advanced OS, profile, policy, and performance issues.
- Perform administrative tasks in Active Directory and Microsoft Entra ID (Azure AD), including user lifecycle management, access changes, and group administration.
- Manage endpoints using Microsoft Intune, including device enrollment, compliance policies, configuration profiles, application deployment, and patching.
- Execute approved changes independently in accordance with IT policies and procedures.

Systems & Infrastructure Support

- Support file services, print services, backup solutions, and endpoint security tools.
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN) and coordinate escalations with specialized teams.
- Liaise with vendors and service providers for incidents, service requests, and escalations.

Time-Shifted IT Backoffice Operations

- Carry out administrative IT tasks during non-EMEA business hours.
- Prepare user accounts, systems, and devices for the next business day.
- Execute scheduled maintenance,



operational checks, and housekeeping tasks.
- Act as an operational extension of the global IT team outside standard business hours.

Documentation & Continuous Improvement

- Maintain technical documentation, SOPs, and knowledge base articles.
- Update asset inventories and configuration records.
- Support SLA tracking and contribute to service quality improvements.

Required Qualifications & Skills

- 25 years of experience in IT Support (L1/L2) or IT Operations.
- Proven experience with administrative IT tasks.
- Solid knowledge of Windows 10/11 environments.
- Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with ITSM tools and remote support solutions.
- Strong communication, prioritization, and documentation skills.

📌 Microsoft 365 administrator (Tamil Nadu)
🏢 Fichtner Consulting Engineers
📍 Tamil Nadu