Location: Pune/ Bengaluru/ Hyderabad/ Chennai

Roles & Responsibilities

- Deliver end-to-end automated solutions using the ServiceNow platform, including technical implementation of core systems and applications.
- Provide expert knowledge and support within the ITOM Suite and CMDB.
- Implement and manage ServiceNow ITOM offerings such as Event Management, Discovery, Service Mapping, and Orchestration.
- Work with OMT, Flow Designer, and Widgets for automation and customization.
- Architect and convert customer legacy solutions into ServiceNow.
- Implement ITIL processes, workflow customization, ticketing, process automation, reporting, dashboard creation, and system configurations.
- Apply Agile development practices for platform and application customizations.
- Organize and prioritize development efforts, interface with vendors and management, and coordinate additional administrators when needed.
- Ensure proper integration with other systems by considering dependencies and relationships.
- Manage tasks assigned via stories and assist junior analysts throughout project lifecycles.
- Communicate professionally and effectively with business professionals and clients.
- Perform system integration using web services and web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).




- Manage multiple projects concurrently with flexibility and attention to detail.
- Provide guidance on ITIL concepts and IT Service Management practices.
- Work independently and deliver solutions based on written requirements.

Primary Skills:

- Deep functional and technical knowledge of ServiceNow platform, including navigation, administration, configuration, and scripting.
- Solid understanding of ITOM Suite, CMDB, and related offerings.
- Experience with Event Management, Discovery, Service Mapping, Orchestration, OMT, Flow Designer, Widgets.
- Knowledge of ITIL concepts (ITIL v3 certification preferred).
- Experience with Agile methodologies (SCRUM experience a plus).
- Strong problem-solving ability and attention to detail.
- Excellent communication skills (verbal and written).

Secondary Skills:

- Experience with ServiceNow modules: ITSM, ITAM, CSM, ITOM, IRM, CMDB.
- Understanding of project delivery lifecycle and processes.
- Practical experience in creating or modifying CSM, ITSM, ITAM, ITOM, IRM components.
- Exposure to cloud technologies and SaaS environments.
- Proven experience implementing ITSM tools and ITIL processes (Incident, Service Request, Problem, Change, Configuration Management).
- Strong interpersonal skills and consultative approach.

📌 ServiceNow Technical Lead (Telangana)
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📍 Telangana